Part Time Call Handler

Teldoc; Telford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare call center in Telford is seeking a dedicated individual to join their team. You will handle a large volume of inbound calls, provide excellent customer service, and assist patients with inquiries, appointment bookings, and care navigation. Successful candidates will possess strong IT skills, a keen eye for detail, and the ability to work both independently and within a team. Flexibility to work various shifts is essential. This role offers meaningful interaction with over 50,000 patients across multiple locations.

Qualifications

• Strong customer service/administrative background.
• Excellent attention to detail.
• Strong IT skills.

Responsibilities

• Respond to high volumes of inbound calls professionally and effectively.
• Book appointments and provide information to patients.
• Deal efficiently with all enquiries.

Skills

Customer service experience

Attention to detail

Strong IT skills

Ability to work under pressure

Effective communication

Job description

WORKING BETWEEN 18/28/35 HOURS PER WEEK,BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA.

YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.

Interviews 5th & 6th January 2026

Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.

Main duties of the job

You will be responsible for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous telephone service and dealing efficiently with all enquiries.

About us

As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience receiving inbound and making outbound calls.We have a patient list size of over 50,000 patients across multiple sites.

Job responsibilities

Anopportunity has become available to work in our Teldoc Call Centre team based in ourIntegrated Care Navigation Centre in Telford.

Youwill be responsible for greeting Teldoc patients on the telephone, care navigation, bookingappointments and answering queries in a professional and caring manner.

Asthe successful candidate, you will have a strong customer service/administrativebackground, have excellent attention to detail, strong IT skills, work wellwithin a team, independently and under pressure. You must be able tocommunicate effectively, have empathy and patience to deal with a high volumeof queries from patients and NHS professionals.We have a patient list size of over 49,000 patients across multiplesites.

Availability to work Monday and Friday preferred.

Person Specification

Experience

• You will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure.