Parcelforce Customer Service Admin

Royal Mail Group; Glasgow; On-site; GBP 12,000 - 13,000; Part time

Job summary

A leading parcel delivery service in Scotland is seeking a customer service representative for part-time work. You will handle inbound customer calls and face-to-face interactions at collection points, while actively exceeding customer expectations. The position offers escalating pay opportunities, a range of fantastic benefits including holidays, medical care, and development opportunities. Ideal candidates should be enthusiastic, computer literate and possess strong communication skills.

Benefits

22.5 days holiday each year

Medical care

Corporate discounts

Company pension scheme

Uniform supplied

Qualifications

• Energetic and empathetic, you love talking to customers and have a talent for building relationships.
• Experience in a front-line customer service role would be useful but isn't essential.
• Good level of computer literacy and an eagle eye for detail.

Responsibilities

• Deal with inbound telephone calls and look after customers at collection points.
• Work closely with drivers regarding collection and deliveries.
• Ensure we exceed customer expectations.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Job description

Job ref: 335057

Starting salary of £24,268 (£12.23 per hour) increasing to £26,758 (£13.49 per hour), on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rota, nightshift allowance and excellent benefits (based on a 38 hour full time week).
You could earn a total package of circa £30,000 per annum, including excellent benefits (based on a 38 hour full time week with overtime).

Contract Type: Permanent
Working hours: 25 Part time hours per week with opportunity for overtime.
Attendance is Monday to Friday 15:00 - 20:00.

At Parcelforce Worldwide it's not just what we do, it's how we do it that matters. That's why we're looking for positive, passionate people to join our busy and dynamic customer service team.

About the role

A confident communicator and attentive listener, you'll deal with inbound telephone calls and look after customers on a face‑to‑face basis at our collection points. You'll also work closely with our drivers regarding collection and deliveries. Ultimately, it's all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 22.5 days holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development. Uniform is also supplied.

About you

Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front‑line customer service role would be useful, but isn't essential. What's more important is that you have a good level of computer literacy and an eagle eye for detail as you'll be inputting information from databases. A brilliant team player, you always give 100%.

About us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one‑step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team. Interested? We can't wait to hear from you.

Trust is important to everything we do in Parcelforce. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Parcelforce entails. Trust on the doorstep starts with you.

Please note once our maximum number of applications has been reached, this advert will be closed.