Parcel Delivery Customer Support Specialist

DPD Group UK; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics company in the UK is seeking an experienced Customer Services Advisor to join its dedicated team. You will assist both internal and external customers regarding parcel collections and deliveries. Strong communication and administration skills are essential for this role, along with a proven customer service background. This position offers growth opportunities in a supportive and evolving environment.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health Kiosks

Discounted shopping

Milestone Days off

Free eye tests

Qualifications

• Proven experience in a fast-paced customer service environment.
• Confident telephone manner with the ability to build rapport quickly.
• Polite, professional, and willing to exceed customer expectations.

Responsibilities

• Answer queries related to delivery status and supply Proof of Delivery.
• Investigation for missing parcels and resolve disputes.
• Promote company products and services to customers.

Skills

Customer Service

Strong Communication Skills

Time Management

Administration Skills

Problem Solving

Tools

Microsoft Office

Job description

A leading logistics company in the UK is seeking an experienced Customer Services Advisor to join its dedicated team. You will assist both internal and external customers regarding parcel collections and deliveries. Strong communication and administration skills are essential for this role, along with a proven customer service background. This position offers growth opportunities in a supportive and evolving environment.