Paralegal
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
To undertake a variety of tasks to support the members of the non-delegated Litigation team in achieving Client KPI’s and SLA’s.
Key Accountabilities
- Update case management system with file allocations, diary records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking.
- Drafting of routine court documents. Examples may include AOS, Notice of Change, Court Orders, Witness Summons and precedent based applications.
- Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; dealing with GP, hospital, OH and Personnel mandates; booking Counsel for hearings and conferences; and appointments with experts.
- Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
- Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines.
- Diarising and updating CRU.
- Ensure compliance with the SRA Standards & Regulations.
- Undertake additional ad hoc duties to support the File Handlers and the team as required, including: Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims.
- Undertake administration duties on files, such tasks may include completion of MI; drafting write‑off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities.
Working Hours
- 35 hours per week
- Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
- Primary location for this role is Bolton.
Experience, Skills and Qualifications
Experience of working in a legal environment is desirable.
- Good communication skills and experience of negotiating with and influencing 3rd parties to obtain information.
- Demonstrable experience of following a semi‑prescribed programme of work.
- Dealing with calls and enquiries from customers, suppliers and/or the public.
- Gathering and recording information.
- Ability to work under own initiative, prioritising and organising own workload.
- IT Literate.
- Proficient in MS Office (notably Excel, Word and Outlook).
- Experience of using a Claims/Case Management system.
- Proficient in the use of alpha‑numerical filing systems.
- GCSE grade A‑C in Maths and English or equivalent.
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to-do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 year’s service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation