PACCT Audio Typist

Aneurin Bevan University Health Board; West Midlands Combined Authority; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS organization in West Midlands is seeking a skilled secretary to provide confidential support to clinical teams. This role involves managing your own workload, supporting appointment bookings, and assisting with general administrative tasks. The ideal candidate should have excellent keyboard skills, knowledge of medical terminology, and the ability to communicate professionally with patients. Join us in delivering high-quality healthcare service within a supportive work environment.

Benefits

Flexible working

Occupational health support

Extensive training and development opportunities

Qualifications

• Excellent keyboard skills and knowledge of medical terminology and secretarial procedures.
• Ability to learn and use initiative in a clinical context.
• Professional communication skills for dealing with patient queries.

Responsibilities

• Provide confidential secretarial support to clinical teams.
• Manage own workload according to departmental standards.
• Support clinic co-ordinator with appointment bookings.
• Assist with general administrative duties across departments.

Job description

Overview

To provide confidential secretarial support to the specialist clinical teams and operational & strategic management group within the PACCT services. Carry out duties as defined by the PACCT Support Manager and clinical leads to meet the needs of the wider service.

To manage and prioritise own workload, following departmental standard operating procedures, referring any issues to the Team lead for advice.

Responsibilities

• Audio/copy / digital dictation – G2 speech report; typing of correspondence, clinic letters and discharge summaries accurately and within time limits set by departmental standards, requiring excellent keyboard skills, knowledge of medical terminology and secretarial procedures.
• Audio/copy / digital dictation – typing of any other correspondence as required. Letters and discharge summaries can relate to all aspects of medicine and the ability to learn and use initiative is necessary. This may involve typing letters of a distressing nature.
• Support the PACCT clinic co-ordinator with booking of appointments within a timely manner and ensure all patient queries are dealt with professionally and sympathetically.
• Assist with general administrative duties as required to support cross-area working within the department, travelling between sites as necessary.
• Provide secretarial support to consultants and the provision of general support throughout the department as and when necessary. Provide support to specialist nurses as required.

Desirable

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Organisation & Benefits

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. We have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Notes

Carry out duties as defined by the PACCT Support Manager and clinical leads to meet the needs of the wider service.

To manage and prioritise own workload, following departmental standard operating procedures, referring any issues to the Team lead for advice.

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