Client Services Manager

SS&C; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in Basildon is seeking a Manager to oversee client relationships and ensure service excellence. The role involves monitoring KPIs, resolving service issues, and liaising with clients to maintain high standards. Ideal candidates will have managerial experience and possess exceptional client management skills. This position offers a full-time employment opportunity with competitive benefits.

Qualifications

• Managerial experience required in a relevant field.
• Strong client relationship management skills.
• Ability to meet service level agreements and manage client expectations.

Responsibilities

• Develop and manage client relationships effectively.
• Liaise with clients and internal teams to ensure service standards are met.
• Monitor and report key performance indicators to clients.

Skills

Customer Service

Client Expectations

Client Requirements

Client Support

Issue Resolution

Account Management

Service Delivery

Client Satisfaction

Client Management

Service Level Agreements

New Clients

Job description

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Service Management

• Develop existing client relationships with relevant Clients
• Liaison with the clients oversight team to ensure that service meets requirements
• Manage the communication and participate in resolving any service issues
• Understand clients business /products
• Keep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback

Issue Management

• Contact points for day-to-day service issues raised to or by Client or internal contacts
• Produce & maintain Service Issues Log on a weekly basis
• Day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs

Reporting

• KPIs
  • Review and validate KPI pack information
  • Monitor service against KPIs and dispatch monthly KPI reports within agreed service levels
  • Provide commentary for KPI pack
• Stream Reporting
  • Ensure relevant information is available for Lead CSM representation at weekly Stream meeting

Communication

• Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format
• Liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions

Meeting Management

• Participate in meetings (internal and external) & conference calls as required
• Attend necessary internal prep meetings
• Involvement in the completion of supporting meeting documentation agenda minutes actions etc.

New Business & Promotional Activity

SS&C Products & Services

• Develop SS&C product knowledge

Team Management

Sharing Best Practice

• Initiate and participate in departmental Best Practice discussions cross streams

Additional responsibilities

• To carry out any other duties which are within the employees skills and abilities whenever reasonably instructed to support continuous development

Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.

Required Experience:

Manager

Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience: years

Vacancy: 1