Assistant Manager

Village Hotels; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality group in the United Kingdom is looking for an Assistant Manager for their Cardiff location. In this role, you will support the Pub and Grill Manager in leading a dynamic team, focusing on delivering outstanding customer service while creating memorable experiences. The ideal candidate will have a strong background in Food & Beverage operations, excellent leadership skills, and a passion for team development. Join us to bring energy and personality to our buzzing Pub and Grill environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development opportunities

Flexible working hours

Employee Assistance Programme

Qualifications

• Motivational and passionate about developing and nurturing your team.
• Genuine passion for creating memories and delivering incredible hospitality.
• Ability to focus on the detail without forgetting that customers are at the heart of business.

Responsibilities

• Support the Pub and Grill Manager with recruiting and training the team.
• Lead a team across Food & Beverage operations.
• Deliver outstanding service to ensure customer satisfaction.

Skills

Leadership

Attention to detail

Customer service orientation

Team motivation

Understanding of F&B operations

Job description

P&G Assistant Manager - Cardiff

Our Pub and Grills are at the heart of the action. They are buzzing with energy and serving up delicious food and drink, delivered by a team with bags of personality. This fun and demanding role allows you to own it, work it and love every minute. You ibn play a key role supporting the Pub and Grill Manager with recruiting, training and motivating the team to give outstanding service, ensuring the team and customers are loving it.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

Join us and weklif offer you benefits* such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from 49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Lifeరు Insurance

*T&C's apply based on your contract

Responsibilities

But what we need from you...

• Own it
• Ability to focus on the detail without forgetting that our customers are at the heart of business
• Ability to lead a team across F&B
• A good understanding of F&B business operations, results driven and able to deliver brand standards
• Motivational, passionate about developing and nurturing your team
• A genuine passion for creating memories & delivering incredible hospitality

Come and be part of something new & something special - Work, Grow & Play the Village Way!