Owner Events Coordinator - North Yorkshire

Haven Holidays; Bedale; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading holiday park operator in England is seeking an Owner Events Coordinator. You'll play a key role in delivering exceptional experiences for holiday home owners by planning and coordinating events. The ideal candidate will manage logistics, build relationships, and ensure compliance with regulations while working flexibly. Strong communication skills and event co-ordination experience in the hospitality sector are essential. This role offers a dynamic work environment focused on enhancing owner satisfaction.

Qualifications

• Proven experience in event co-ordination or customer service, ideally in leisure or hospitality.
• Strong organisational skills to manage multiple projects.
• Excellent communication skills and an owner-first mindset.
• Flexibility to work weekends, evenings, and bank holidays.

Responsibilities

• Plan and deliver a calendar of events for owners.
• Build and maintain relationships with holiday home owners.
• Co-ordinate communication and engagement with owners.
• Manage logistics for events ensuring compliance with regulations.
• Analyse feedback to enhance owner experience.

Skills

Event co-ordination

Customer service

Organisational skills

Interpersonal skills

Flexible working

Tools

Microsoft Office

Job description

Join our One Great Team here at Haven as an Owner Events Coordinator, where you'll be at the heart of delivering exceptional experiences for our Holiday Home Owners. We are seeking an Owner Events Coordinator, to join our experience team and play a key role in enhancing owner experience on park, by organising and coordinating events and activities. You will also act as a primary point of contact for our owners, helping to build lasting relationships that promote owner loyalty and satisfaction.

Responsibilities

Plan, organise and deliver a calendar of events and activities tailored to our owners.

• Build and maintain strong relationships with owners, ensuring their needs and concerns are addressed promptly.
• Co-ordinate communication and engagement with owners, from welcoming them on park to updates on park developments and events.
• Manage the logistics and resources required for events with park leadership teams, ensuring that all events are compliant with H&S regulations.
• Analyse owner feedback to continuously improve ownership experience on park.

Qualifications

Proven experience in event co-ordination, customer service, or a similar role, ideally in the leisure, hospitality or tourism sector.

• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with an owner first mind-set.
• Ability to work flexibly, including weekends, evenings and bank holidays.
• Proficient with Microsoft office.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.