Outpatients Receptionist | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Chelmsford is seeking a Booking & Reception Administrator to deliver excellent patient care. In this role, you'll manage patient appointments, provide administrative support, and ensure accurate communication within outpatient areas. Ideal candidates are highly organised, friendly, and thrive in busy environments. You'll be instrumental in creating a positive patient experience. This position offers opportunities for professional development and a vibrant workplace.

Qualifications

• Proven experience in clerical and administrative support.
• Ability to communicate effectively with patients.
• Experience in a busy environment.

Responsibilities

• Welcome patients to the outpatient areas.
• Check and update patient information accurately.
• Handle appointment inquiries and changes effectively.
• Ensure timely communication of messages.
• Manage patient complaints with professionalism.

Skills

Highly organised

Friendly

Detail-oriented

Professionalism

Job description

Join Our Team as a Booking & Reception Administrator!

Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.

In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.

Responsibilities:

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
• Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
• Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
• Deal with patient complaints / challenging conversations when necessary.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For more detailed information, please see the attached Job Description and Person Specification.

We look forward to your application!

This advert closes on Wednesday 3 Dec 2025.