Outpatient Supervisor

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust in the United Kingdom is seeking a dynamic individual to manage the reception administration team. You will be responsible for day-to-day operations, ensuring adequate coverage and supporting performance targets. The ideal candidate will have excellent communication skills and be able to work flexibly to meet the needs of the service. This role offers a chance to make a significant impact on patient care while working in a supportive environment that values flexibility and teamwork.

Benefits

Flexible working arrangements

Responsibilities

• Provide operational management of the reception administration team.
• Support General Manager and Service Managers in performance targets.
• Monitor the well-being of team members.
• Ensure appointment lists are completed in a timely fashion.
• Communicate effectively with various stakeholders.

Job description

The post holder will provide day‑to‑day operational management of the reception administration team and ensure adequate cover for each reception area and service. The post holder will support the General Manager and Service Managers in delivering the Trust's key performance targets for the Outpatients Department through effective and flexible use of physical resources.

Responsibilities

• Be responsible for "on‑the‑floor" activities and assist the team when necessary
• Support the team and uphold departmental and Trust policies
• Regularly monitor the well‑being of team members
• Ensure that all appointment lists are completed appropriately and in a timely fashion
• Be fully versed in all systems used by the team and able to troubleshoot basic issues
• Communicate with a wide range of stakeholders such as patients, carers, GPs, clinicians, nursing staff, colleagues from different specialties and other professionals on a range of matters via verbal, telephonic, MS Teams, written or electronic means
• Communicate in a manner that is consistent and in keeping with HEART values as well as Trust policies and procedures, ensuring a positive image of the service is maintained at all times

Flexible Working Friendly

We want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

About the Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at Northwick Park Hospital, St Mark's Hospital, Ealing Hospital and Central Middlesex Hospital. LNWH is a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.