Outpatient Scheduler & Front Desk — Flexible/Hybrid

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 25,000; Full time

Job summary

A leading University Teaching Hospital in Milton Keynes is seeking an Outpatient Receptionist/Scheduler to join the Patient Access team. This role involves scheduling outpatient appointments, managing patient queries, and providing high-quality customer service. The ideal candidate should have strong communication skills and experience in a busy environment. Flexible working options available. This position offers a salary of £24,937 per annum and closes for applications on Wednesday, 31 Dec 2025.

Qualifications

• Excellent customer service skills in a call centre environment.
• Ability to adhere to data protection rules.
• Competent in monitoring patient waiting lists.

Responsibilities

• Schedule outpatient appointments in line with policies.
• Respond to patient and GP queries ensuring high customer service.
• Provide reception cover and maintain clean reception areas.

Job description

A leading University Teaching Hospital in Milton Keynes is seeking an Outpatient Receptionist/Scheduler to join the Patient Access team. This role involves scheduling outpatient appointments, managing patient queries, and providing high-quality customer service. The ideal candidate should have strong communication skills and experience in a busy environment. Flexible working options available. This position offers a salary of £24,937 per annum and closes for applications on Wednesday, 31 Dec 2025.