Outpatient Receptionist

Walsall Council; Walsall; On-site; GBP 25,000; Full time

Job summary

A local healthcare authority in Walsall is seeking a dedicated Outpatient Receptionist. The ideal candidate will have NVQ Level 2 in Customer Service and will be responsible for providing a professional and efficient reception service. Duties include managing appointment queries, ensuring patient confidentiality, and accurately updating patient records. This permanent, full-time position offers a salary of £24,465 per annum within the NHS Band 2 pay scheme. Join a responsive team in a continuously evolving healthcare setting to make a difference for patients.

Qualifications

• NVQ 2 or higher in Customer Services/Administration is highly desired.
• Experience dealing with patients or the general public is essential.
• Must have familiarity with administrative systems, NHS experience preferred.

Responsibilities

• Manage patient reception and booking services professionally.
• Handle routine patient inquiries regarding appointments promptly.
• Maintain patient confidentiality and data accuracy on the system.

Skills

Numeracy skills and attention to detail

Excellent keyboard, IT and administrative skills

Good customer care and verbal communication skills

Education

NVQ level 2 in Customer Service (or equivalent)

Good standard level of education (2 GCSEs or equivalent)

Job description

Job Summary

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across a variety of Outpatient settings? We are looking for an enthusiastic and skilled individual to join our current and valued Outpatient Receptionist Team.

You should be educated to NVQ Level 2 minimum or have equivalent experience in a receptionist or NHS patient‑facing related role. You should have strong interpersonal skills together with a can‑do attitude!

The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

Main Duties

• Using the information in the patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
• Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
• Ensure that patients’ demographic details are always kept up to date on the Patient Administration System (Careflow)

About Us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state‑of‑the‑art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 407‑SURGERY‑7657586

Job location: Walsall Healthcare, Moat Road, Walsall, WS2 9PS

Job Responsibilities

• Using the information in the patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
• Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
• Ensure that patients’ demographic details are always kept up to date on the Patient Administration System (Careflow)

Qualifications

• Good standard level of education (2 GCSEs or equivalent)
• NVQ level 2 in Customer Service (or equivalent)

Experience

• Dealing with patients/general public face to face or working in a customer‑focused environment
• Using Patient Administration System (desirable) to input and update personal data
• Working as part of a team in a busy environment

Skills

• Numeracy skills and attention to detail
• Excellent keyboard, IT and administrative skills
• Good customer care and verbal communication skills
• Equivalent level of knowledge gained through experience

Person Specification

• Relevant experience
• NVQ 2 or higher in Customer Services/Administration
• NHS experience
• Microsoft Word qualification
• Experience using NHS systems
• CLAIT/CLAIT PLUS
• Excellent communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

UK Registration

Applicants must have current UK professional registration. For further information please see the NHS Careers website.

Employer Details

Walsall Healthcare NHS Trust

Moat Road, Walsall, WS2 9PS

Website: https://walsallhealthcare.nhs.uk