Outpatient Healthcare Assistant

Practice Plus Group Holdings Limited; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare facility in Plymouth is looking for a compassionate Healthcare Assistant to join their team. This full-time role involves working in Outpatients, Infection Control, and Radiology departments. Key responsibilities include preparing patients for procedures, conducting tests, and supporting infection control initiatives. Candidates should hold NVQ Level 2/3 in Health and Social Care, with a focus on patient safety and comfort. Competitive salary and benefits are offered.

Benefits

Competitive Salary

Wellbeing and lifestyle benefits

Flexible shifts

Career development opportunities

25 days annual leave plus bank holidays

Qualifications

• NVQ Level 2/3 in Health and Social Care or equivalent is essential.
• Experience in outpatient or clinical settings is preferred.
• Understanding of infection control principles is required.

Responsibilities

• Prepare patients for outpatient procedures and consultations.
• Conduct ECGs and perform blood tests as requested.
• Support infection control initiatives and participate in audits.

Skills

Compassionate care

Communication skills

Attention to detail

Teamwork

Education

NVQ Level 2/3 in Health and Social Care or equivalent

Care Certificate

Tools

Phlebotomy training

ECG training

Job description

Are you a dedicated Healthcare Assistant seeking a role where your skills and compassion make a real difference? At Practice Plus Group Hospital, Plymouth, we’re committed to delivering outstanding healthcare every day and are looking for someone like you to help us do just that. Located in Plymouth, our modern, well‑equipped hospital provides planned surgical care for NHS, private, and insured patients, offering high‑quality treatment across a broad range of specialties with a strong focus on patient safety, comfort, and recovery. This is a full‑time position /37.5 hours per week working across our Outpatients, Infection Control, and Radiology departments at Practice Plus Group Hospital in Plymouth. The individual will be to work from Monday to Friday and occasional Saturdays.

Outpatient Department (3 Days/Week)

• Prepare patients for outpatient procedures and consultations.
• Conduct ECGs and perform blood tests/investigations as requested.
• Take MRSA/MSSA swabs in line with infection control protocols.
• Run HCA‑led clinics, ensuring patients receive timely and appropriate care.
• Support patient flow and maintain clinical area hygiene and safety.
• Provide compassionate care and reassurance to patients throughout their visit.
• Alternate weeks: support ultrasound‑guided injection clinics.

Infection Control (2 Days/Week)

• Collaborate with the Infection Control Lead to collect and correlate SSI data.
• Maintain accurate records and assist in data entry and reporting for audits and governance.
• Support infection control initiatives, including surveillance, education, and compliance monitoring – assist to undertake education sessions/audits.
• Participate in meetings and contribute to quality improvement projects related to infection prevention.
• Act as a role model for PPG & IPC services through the collection and analysis of Surgical Site Infection (SSI) data.

Qualifications

• NVQ Level 2/3 in Health and Social Care or equivalent.
• Care Certificate.
• Phlebotomy and ECG training desirable.
• Experience in outpatient or clinical settings preferred.
• Strong attention to detail and data accuracy.
• Good communication and teamwork skills.
• Understanding of infection control principles and confidentiality standards.
• ANTT competent.

Benefits

• Competitive Salary
• An extensive range of wellbeing and lifestyle benefits
• Flexible shifts that enable you to work around other commitments
• Varied career development opportunities
• The support you need to grow in your role and continue your professional development
• 25 days annual leave that increases with service + bank holidays