Outpatient Clinic Coordinator - Ealing | Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Greater London is seeking an Outpatient Clinic Coordinator to provide high-quality clerical and administrative support in a busy outpatient environment. Responsibilities include managing patient appointments and ensuring efficient clinic operations. The ideal candidate will possess excellent interpersonal skills and the ability to handle pressure effectively. This role offers competitive salary and various benefits including NHS pension and training opportunities.

Benefits

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Free Pilates classes

Attractive benefits and discounts

Qualifications

• Polite and courteous manner with a professional attitude.
• Ability to cope under pressure in a busy working environment.
• Attention to detail and accuracy are essential.

Responsibilities

• Provide administrative support and act as first contact for patients.
• Book and manage clinic appointments and respond to patient inquiries.
• Ensure efficient clinic management and adherence to performance indicators.

Skills

Good interpersonal skills

Effective communication skills

Ability to work under pressure

Good computer skills

Job description

Overview

Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields at Ealing.

This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00-18:00.

Responsibilities

• Provide high quality clerical and administrative support as a member of one of our administrative teams.
• Act as first point of contact for all patients, in a busy outpatient environment and in the administrative offices.
• Meet and greet patients on arrival to the hospital, check patients in to the appropriate clinics using the Trust's patient administration system, book clinic appointments, and accurately record patient data (reception duties).
• Ensure clinics are booked to profile, answer queries (by telephone and in person), file and support the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.
• Provide effective clinic management to reduce over-booking and help ensure a positive experience for patients.
• Contribute to a professional, comprehensive and efficient reception and administration service for the Trust’s outpatient clinics at Moorfields North satellite sites.
• Adhere to all agreed Key Performance Indicators for data quality and provide exception reports where these are not met.
• Respond to telephone enquiries from patients and staff promptly and courteously, addressing concerns as appropriate to maintain service efficiency.
• Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required and referring to relevant colleagues as needed.
• Arrange transport bookings for patients as necessary.

Qualifications and Skills

• Good interpersonal skills with a polite and courteous manner and a professional attitude.
• Effective verbal and written communication skills, and the ability to work as part of a team.
• Ability to cope under pressure in a busy working environment; accuracy and attention to detail are essential.
• Good computer skills.

Benefits

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
• And so much more! See the Moorfields benefits document for the full range

This advert closes on Thursday 2 Oct 2025