Outpatient Bookings Administrator

Nuffield Health; Tunbridge Wells; On-site; GBP 25,000 - 29,000; Part time

Job summary

A prominent healthcare charity in Tunbridge Wells seeks a part-time Outpatient Bookings Administrator to manage email requests and enhance service delivery. Ideal candidates will have customer service experience, NVQ level 2 in Business and Administration, and strong communication skills. The role offers competitive pay based on experience and includes various employee benefits like gym memberships and health discounts. Join us and make a difference in our patients' lives while enjoying a supportive work environment.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a customer-facing role.
• Excellent telephone manner and communication skills.
• Ability to adapt to changes and work flexibly.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Ensure the hospital meets service deliverables and exceeds customer expectations.
• Maintain positive relationships with patients and consultants.

Skills

Experience of working in a busy call handling environment

Confident, outgoing personality

Ability to build relationships with customers

Computer literacy and database skills

Flexibility to working hours

Education

NVQ level 2 in Business and Administration or equivalent

Job description

Overview

Outpatient Bookings Administrator
Tunbridge Wells Hospital | Administration | Permanent | Part Time
Up to £25,068.00 pro rata, depending on experience
22.5 hours per week (working Monday, Wednesday & Friday) - Flexibility to work between hours of 8am to 5pm

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Outpatient Bookings Administrator in our Tunbridge Wells Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

The person

To succeed as an Outpatient Bookings Administrator, you will need:

• Experience of working in a busy call handling environment

• Confident, outgoing, great telephone manner

• Ability to build relationships with all customers including patients, consultants, secretaries and GP surgeries

• Computer literacy, database and outlook skills essential

• Positive outlook to change, ability to adapt, flexibility to working hours.

About Nuffield Health Tunbridge Wells Hospital

The Nuffield Health Tunbridge Wells Hospital are recognised for their friendly atmosphere, clinical expertise, and high standards of care.

Our purpose-built hospital has been established since 1968. With 40 en-suite bedrooms, a busy outpatients and pre-assessment departments. We also provide a diagnostic imaging service (MRI, CT, Ultrasound, Mammography and X-ray), pathology, paediatric unit, surgical recovery ward, cancer care unit, 3 state of the art operating theatres and physiotherapy services.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Us

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.