Outpatient Appointment Concierge

Norfolk and Norwich University Hospital; Norwich; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A regional NHS trust in Norwich is looking for dedicated staff to join a fast-paced environment where teamwork is essential. The role involves managing outpatient appointments and providing excellent communication with patients and other healthcare professionals. Candidates should possess strong IT skills and demonstrate commitment to the Trust's values. This position offers various flexible working options and a range of NHS benefits, including discounted gym memberships and an excellent pension scheme.

Benefits

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Flexible staff bank

Qualifications

• Demonstrates understanding and commitment to Equality, Diversity and Inclusion.
• Effective role model, demonstrating NNUH's PRIDE values.

Responsibilities

• Dealing with both telephone and post appointment requests.
• Assisting in maintaining outpatient procedures for the Trust.
• Supporting the booking of new follow-up outpatient appointments.

Skills

Effective communication skills - both verbal and written

IT skills in Microsoft Outlook & Word

Time Management Skills

Education

Good General Education

Job description

A regional NHS trust in Norwich is looking for dedicated staff to join a fast-paced environment where teamwork is essential. The role involves managing outpatient appointments and providing excellent communication with patients and other healthcare professionals. Candidates should possess strong IT skills and demonstrate commitment to the Trust's values. This position offers various flexible working options and a range of NHS benefits, including discounted gym memberships and an excellent pension scheme.