Outdoor Brand Guide & Guest Experience Specialist

ARC'TERYX; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading outdoor equipment retailer is looking for seasonal Product Guides in London. This part-time role involves delivering exceptional customer experiences and acting as a brand ambassador. The position requires a commitment to learning and sharing product knowledge while maintaining flexibility with scheduling. Ideal candidates should be self-motivated, customer-focused, and passionate about the outdoors. The contract is fixed-term, running from September 2025 to January 2026.

Qualifications

• Passionate about delivering exceptional customer service.
• Self-motivated and enjoy problem solving.
• Highly flexible and adaptable when faced with ambiguity.

Responsibilities

• Deliver best-in-class brand experience through product knowledge.
• Support guest experience with in-store projects.
• Maintain collaborative relationships with team and leadership.

Skills

Customer service

Problem solving

Flexibility

Communication

Team collaboration

Job description

A leading outdoor equipment retailer is looking for seasonal Product Guides in London. This part-time role involves delivering exceptional customer experiences and acting as a brand ambassador. The position requires a commitment to learning and sharing product knowledge while maintaining flexibility with scheduling. Ideal candidates should be self-motivated, customer-focused, and passionate about the outdoors. The contract is fixed-term, running from September 2025 to January 2026.