Outbound Telesales Executive (Home Based)

CCA Recruitment Group; Leeds; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance provider is seeking an Outbound Telesales Executive to join their remote team. This role involves proactively connecting with customers to provide comprehensive insurance protection for their household items. Candidates must excel in understanding customer needs and remain resilient in a target-driven environment. With a competitive salary of £24,500 and potential bonuses of £8,000 per annum, this position offers opportunities for career growth and development, along with comprehensive perks including remote working flexibility.

Benefits

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing options

Long-service awards

Qualifications

• Motivated by a target-based environment focused on optimal customer sales outcomes.
• Ability to understand customer needs to recommend suitable products.
• Calm and positive while managing rejection and regulatory changes.

Responsibilities

• Connect proactively with customers to offer comprehensive insurance protection.
• Explain features and benefits clearly to customers.
• Ensure every interaction results in the best customer outcome.

Skills

Self-Driven

Empathetic & Active Listener

Resilient & Adaptable

Curious & Growth-Oriented

Clear Communicator

Independent

Job description

Outbound Telesales Exec (Home Based)

umpstart Your Future: A Vibrant Remote Sales Role Defines Your 2026!

We are a leading insurance provider, serving over 9 million customers and partnering with leading global brands. Consistently recognized as a 'Great Place to Work,' we're looking for talented individuals to help us achieve our global ambitions.

If you're a driven individual passionate about connecting with people and achieving goals, we're seeking enthusiastic Customer Sales Advisors to join our award-winning team. This fast-paced, high-energy role demands resilience, adaptability, and an unwavering customer-first mindset, setting you apart as one of the best in the industry.

Key Information:

• Salary: 24,500 per year
• Bonus Potential: Average additional earnings of 8,000 per annum
• Contract: Permanent, Full-Time
• Shift Pattern: Fixed weekly
• Location: Remote - Work from Home

Your Role & Contribution:

As a Remote Outbound Customer Sales Advisor, you'll be a vital part of our virtual contact centre. You'll proactively connect with customers to safeguard their valuable household electrical items, offering comprehensive insurance protection. Your role involves clearly explaining features and benefits, expertly addressing questions, and ensuring every customer interaction results in the best possible outcome.

While this is a remote, work-from-home position, you'll never feel isolated. You'll be part of a close-knit, supportive team that values your efforts, celebrates your successes, and ensures your contributions are recognized. It's a challenging yet incredibly rewarding role, offering the chance to make a real impact on our customers' lives.

Who You Are:

We're looking for experienced telesales professionals:

• Self-Driven: Motivated by a target-based environment, with a strong focus on achieving optimal customer sales outcomes in line with FCA requirements.
• Empathetic & Active Listener: You excel at understanding customer needs to recommend suitable products and build lasting trust.
• Resilient & Adaptable: You remain calm and positive amidst rejection or regulatory changes, adjust your approach effectively, and continuously learn in a fast-paced environment.
• Curious & Growth-Oriented: Eager to learn about new products, compliance updates, and client perspectives to consistently deliver the right customer solutions.
• Clear Communicator: You explain products transparently, avoiding jargon or misleading language, upholding our regulatory standards.
• Independent: Ambitious, innovative, and capable of working autonomously in a home-based position.

Your Journey Starts Here:

From day one, you'll receive comprehensive, industry-leading training designed to ensure your success. Our robust program includes e-learning modules, facilitator-led sessions, realistic "Role Reality" scenarios, and practical call listening/taking exercises. We equip you with every tool and insight needed to excel in your role and consistently deliver outstanding customer outcomes.

The Benefits of Joining Our Team:

• Competitive Starting Salary: 24,500
• Rewarding Bonus Structure: Average additional earnings of 8,000 per annum, tied to strong sales performance, excellent customer service, and call quality.
• Career Growth: Encouragement for personal and professional development through Internal Mobility programs, networking opportunities, and Leadership Development programs.
• Remote Working: Enjoy the flexibility and convenience of working from home.
• Comprehensive Perks: Access to a Health Cash Plan, instant discounts, a new credit-building tool, Salary Finance Loans, electric vehicle leasing options, and long-service awards.