Outbound Patient Support Coordinator

Releaf; Remote; GBP 40,000 - 60,000; Full time

Job summary

A medical cannabis clinic in the UK is seeking an Outbound Patient Support Coordinator to enhance patient engagement and ensure seamless communication. This entry-level role involves making outbound calls, providing support, and maintaining patient records. Ideal candidates will have prior experience in healthcare administration or patient support, excellent communication skills, and organizational abilities. This full-time position offers a remote working environment and opportunities for career progression.

Benefits

Flexible remote-first working environment

Career progression opportunities

Training and development

Qualifications

• Previous experience in patient support or customer service.
• Strong communication and interpersonal skills.
• Confident using digital tools and EHR systems.

Responsibilities

• Make outbound calls and send follow-up communications.
• Provide clear and professional communication with patients.
• Ensure timely engagement with patients to support continuity of care.

Skills

Communication skills

Interpersonal skills

Organizational skills

Empathy

Tools

EHR systems

Digital tools

Scheduling platforms

Job description

Releaf provided pay range

This range is provided by Releaf. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting‑edge solutions and outstanding patient service.

About the Role

We are seeking a compassionate, organized, and proactive Outbound Patient Support Coordinator to join our remote team. You will play a key role in engaging with patients through outbound communications, ensuring they receive timely reminders, follow‑ups, and ongoing support throughout their care journey. This is a vital role within our digital‑first healthcare clinic, helping to improve patient engagement, enhance clinical outcomes, and deliver an excellent patient experience.

Key Responsibilities

• Make outbound calls and send follow‑up communications (reminders, check‑ins, treatment follow‑ups)
• Provide clear, empathetic, and professional communication with patients
• Escalate complex queries or complaints to the Team Leader when required
• Ensure timely and proactive engagement with patients to support continuity of care
• Maintain high levels of patient satisfaction by delivering outstanding service in every interaction
• Accurately record patient interactions in the EHR and scheduling systems
• Follow standardised workflows to ensure consistency and compliance
• Support team performance by meeting outbound call and engagement targets
• Assist in identifying common patient issues and feeding back to the Team Leader
• Participate in training sessions and regular audits to maintain quality standards
• Ensure all communications comply with UK healthcare regulations (CQC standards, GDPR)
• Adhere to best practices in confidentiality, safeguarding, and patient safety
• Contribute to audit, quality assurance, and governance processes as needed

Essential Requirements

• Previous experience in a patient support, healthcare administration, or customer service role
• Strong communication and interpersonal skills with the ability to show empathy
• Confident using digital tools, scheduling platforms, or EHR systems
• Good organisational skills with the ability to manage multiple tasks
• Comfortable working in a remote environment with clear accountability

Desirable Requirements

• Experience in a remote or digital‑first healthcare setting
• Familiarity with NHS pathways, private healthcare processes, or telemedicine workflows
• Knowledge of healthcare compliance, safeguarding, and confidentiality requirements

What We Offer

• Flexible remote‑first working environment
• Career progression opportunities within healthcare operations
• Training and development to support your growth
• The chance to positively impact patient experience in an innovative digital healthcare clinic

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industry

IT Services and IT Consulting