OSS Desk-Side Engineer - IT Support & Device Ops

H-E Parts; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider is seeking an OSS Specialist in Glasgow, Scotland. This role involves delivering desk-side support to IT users, resolving IT issues, and providing training on common IT challenges. The ideal candidate will have a formal IT qualification and strong communication skills to navigate between business and technical teams. Responsibilities also include managing inventory and logistics of IT devices and ensuring a seamless support experience for users.

Qualifications

• Experience in desktop support and IT issue resolution.
• Ability to communicate effectively with technical and non-technical audiences.
• Proven ability to work independently and self-start.

Responsibilities

• Deliver desk-side support for IT users.
• Collaborate with support teams for incident resolution.
• Manage physical stock of devices and accessories.

Skills

IT issue resolution

Communication skills

Proactive mindset

Education

Formal qualification in IT

Job description

A leading IT services provider is seeking an OSS Specialist in Glasgow, Scotland. This role involves delivering desk-side support to IT users, resolving IT issues, and providing training on common IT challenges. The ideal candidate will have a formal IT qualification and strong communication skills to navigate between business and technical teams. Responsibilities also include managing inventory and logistics of IT devices and ensuring a seamless support experience for users.