Order to Cash Lead

Conde Nast; Whitehall; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global media company is seeking an OTC Manager to oversee Accounts Receivable services and improve the OTC process. This role requires strong managerial experience and the ability to lead a geographically dispersed team. The ideal candidate will have expertise in financial principles, data analytics, and effective communication. The position is based in the UK and offers various benefits including a competitive pension scheme and additional leave options.

Benefits

25 days holiday plus bank holidays

Competitive pension scheme

Employee Assistance Programme

Corporate gym membership

Cycle-to-work scheme

Dog-friendly office

Qualifications

• Strong experience at a managerial level within an Accounts Receivable role covering invoicing.
• Ability to build and maintain positive relationships with customers and teams.
• Proficiency in using data analytics for process optimisation.

Responsibilities

• Manage the delivery of high-quality Accounts Receivable services.
• Lead the local OTC team to ensure timely invoicing.
• Participate in process improvement projects for operational efficiency.

Skills

Managerial experience in Accounts Receivable

Verbal and written communication skills

Excel proficiency

Familiarity with ERP and CRM systems

Data analytics for performance improvement

Relationship management

Knowledge of financial principles

Understanding of regulations and internal controls

Prioritisation and time management

Experience in multi-site accounts receivable

Revenue recognition expertise

Leadership of dispersed teams

Experience in process-driven environments

Job description

Overview

The UK Controllership team, led by the Financial Controller, oversees all controllership matters and serves as industry and finance experts. The OTC Manager supports the Financial Controller to meet cash targets and drive improvements in the OTC process. Reporting to the UK Financial Controller and based in London, the OTC Manager will lead two OTC Coordinators and manage collaboration with the offshore team in India and local teams such as Sales and Strategy.

Core OTC Activities

• Manage the delivery of high‑quality, controlled Accounts Receivable services for the local market business.
• Coordinate Month End close activities related to the OTC process, including revenue accrual and deferred revenue, with the support of the Controlling Ops team in Bangalore.
• Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, revenue recognition, contract discounting, campaign flight changes, or customer revisions are processed timely and accurately.
• Support the monthly close and account reconciliation process.
• Lead cash collection activities, such as following up on past‑due accounts and referring accounts to collection agencies, to improve DSO figures.
• Analyze and resolve media billing discrepancies, selecting an appropriate course of action that results in client payment.
• Act as the key contact point for the local market business for all O2C‑related matters, engaging with the Bangalore team and other stakeholders to ensure timely resolution of issues.
• Serve as the main POC to resolve escalated inquiries, working cross‑functionally with internal partners.
• Provide monthly billing and AR metrics reporting as set by Global/Regional Corporate teams.

Management

• Lead the local OTC team to ensure timely and accurate invoicing of all billing, including print, digital, ancillary and programmatic media.
• Manage direct staff based in the local market (OTC Coordin London).
• Oversee the remote billing team’s day‑to‑day operations and workflow, and local market‑based collections activities.

Process Improvement

• Participate in process improvement projects for the global and local market AR, creating value‑added operational efficiency and improved controls.
• Manage and train the Billing team with regression testing and system integration of new products and services, tools, and technologies into existing operations.
• Establish credit policies: evaluate and authorize credit limits/actions, e.g., prepayment.
• Establish credit policies: review and monitor customer payment histories and credit limits.
• Deep understanding of the end‑to‑end Order‑to‑Cash process, including order processing, invoicing, billing, collections, and cash application.

Qualifications

• Strong experience at a managerial level within an Accounts Receivable role covering invoicing.
• Strong verbal and written communication skills to interact with customers, internal stakeholders, and cross‑functional teams effectively.
• Strong working knowledge of Excel, including pivot tables, VLOOKUPs, etc.
• Familiarity with OTC‑related software, ERP systems, CRM tools, and other technologies used to manage orders, invoicing, and collections.
• Proficiency in using data analytics to identify trends, spot anomalies, and make data‑driven decisions for process optimisation and performance improvement.
• Ability to build and maintain positive relationships with customers, sales teams, finance, and other departments involved in the OTC process.
• Understanding of financial principles, such as revenue recognition, credit risk assessment, and working capital management.
• Knowledge of relevant regulations, internal controls, and risk mitigation strategies related to the OTC process.
• Ability to prioritise tasks, meet deadlines, and effectively manage time and resources.
• Experience in multi‑site/location accounts receivable/credit control – advantageous.
• Strong revenue recognition and accounting experience, and use of revenue recognition rules.
• Demonstrated experience developing and leading geographically dispersed teams effectively.
• Experience in a process‑driven environment.

Benefits

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.
• Competitive pension scheme, Bupa Private Healthcare, season ticket loans, and eye tests.
• Core hours, 10 remote days, Employee Assistance Programme, corporate gym membership, and cycle‑to‑work scheme.
• Dog‑friendly office, discounts, and magazine subscriptions.
• Condé Nast Learning Hub with extensive learning courses and local‑language training.
• Employee Resource Groups providing a platform for community priorities for the global workforce.

Condé Nast Corporate Overview

Condé Nast is a global media company producing high‑quality content with a footprint of more than 1 billion consumers in 32 territories. The company’s portfolio includes many of the world’s most respected and influential media properties, including Vogue, Vanity Fair, Glamour, GQ, The New Yorker, Condé Nast Traveler, Allure, Bon Appétit, and Wired, among others. Headquartered in New York and London, Condé Nast operates in 32 markets worldwide.

We value diversity of background, views, and cultures and celebrate people for their personal qualities, skills, and contributions, recognizing the power our brands have to influence and shape culture.