Order Management Co-Ordinator

Obscurant Recruitment Solutions Ltd; East Devon; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency in the United Kingdom seeks an Order Management Co-ordinator based in Exeter. The successful candidate will manage the end-to-end order journey across multiple channels, ensuring efficient fulfilment and communication with sales and customer service teams. Key qualifications include experience in order management or supply chain, strong MS Excel skills, and a proactive approach to problem-solving. This role offers a competitive salary of around £27,000 plus excellent benefits.

Benefits

Pension scheme

Death in service benefit

Staff discounts

Healthcare

Career progression with ongoing training

Qualifications

• Experience in order management, supply chain logistics, or customer service role.
• Proficient in MS Excel and analytical skills.
• Highly organised with a proactive, problem-solving approach.

Responsibilities

• Manage the end-to-end order journey across multiple channels.
• Collaborate with production, purchasing, and logistics.
• Provide accurate updates to sales and customer service teams.

Skills

CRM systems knowledge

MS Office proficiency

Analytical skills

Excellent communication

Team player

Organisational skills

Tools

MS Excel

ERP/inventory management system

Job description

Order Management Co-ordinator - Based Exeter

Basic salary c£27,000 plus excellent benefits, pension scheme, death in service benefit, staff discounts, healthcare and excellent career progression with ongoing training.

My client is seeking a proactive Order Management Coordinator who has experience of working in order management, supply chain logistics or customer service role. This role sits in the customer services department and requires excellent communication skills along with excellent MS Excel and analytical skills, as well as being highly confident communicating at all levels within various departments.

As an Order Management Co-Ordinator, you will have a strong understanding on B2B/ B2C order flows. You will be responsible for managing the full order lifecycle across a cross retail, distribution and e-commerce, ensuring timely fulfilment and inventory optimisation.

As an Order Management Co-ordinator, you will expedite the fulfilment of confirmed sales orders across B2B and B2C channels and work closely with the sales, customer services, production, logistics and purchasing department and play a key role in keeping orders flowing smoothly and customers receiving the highest level of service.

Candidate Skills

• Any knowledge of using CRM systems as well as a proficient level of MS Office in, particularly MS Excel. Any knowledge of using an ERP/inventory management system would be advantageous, but not essential.
• Excellent team player
• Highly organised
• Proactive, problem-solving approach.
• Able to analyse inventory and order data to make informed decisions and prioritise actions and have strong organisational skills and excellent attention to detail.

Duties

• You will manage the end-to-end order journey across multiple channels.
• Collaborate work production, purchasing and logistics to align supply with demand.
• Provide accurate updates to the sales and customer service teams.
• Identify opportunities to improve efficiency, accuracy and reliability.
• Support forward planning by flagging availability issues