Order Management Administrator

Manpower; Clydebank; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Clydebank is seeking an Order Management Administrator to enhance customer relationships and streamline order processing. The role includes end-to-end order management, daily client interaction via email, and managing customer shipping requirements. Ideal candidates will have proficiency in MS Excel, effective communication skills, and a degree or equivalent qualification. Experience in customer service is a plus. This opportunity offers the chance to be part of a dynamic team that drives operational excellence.

Qualifications

• Preferably qualified to degree level.
• HNC/HND or equivalent will be considered with relevant experience.
• 0–2 years of experience in an Order Management environment.

Responsibilities

• End to end order processing and management.
• Daily customer contact and building strong customer relationships.
• Managing customer shipping requirements and delivery.

Skills

Order Management processes

MS Excel proficiency

Time management

Communication skills

Problem solving

Attention to detail

Education

Degree level qualification

HNC/HND or equivalent

Tools

MS Office

D365

Job description

Our client advances the way people live and work. They bring together the brightest minds to create breakthrough technology solutions, helping their customers make their mark on the world.

Our client are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customer's business goals.

The Circular Economy is about moving from a take‑make‑dispose system to a circular and regenerative economy. It considers the full product life‑cycle: from resource extraction to product design and use, through to end‑of‑use management to extend product and material life, and lower total cost of ownership.

The Asset Management Organisation is a key part of the drive towards a Circular Economy. The Asset Management teams manage End of Lease and ITAD Returns and provide tailored solutions to both internal and external customers in Rental, Pre‑Owned, and Wholesale services.

We are hiring an Order Management Administrator.

Core Activities

• End to end order processing, and management.
• Daily customer contact and building strong customer relationships - mostly email based.
• Managing customer shipping requirements and delivery.
• Managing customer payment terms and closely tracking payment of invoices.
• Daily use of MS Excel, Outlook and D365.
• Processing customer complaints/returns.
• Flexibility to help other team members at busy times.
• Operational reporting.

Knowledge and Skills

• Knowledge of Order Management processes and customer service.
• Computer proficiency (MS Office - especially Excel).
• Time management skills with the ability to multi‑task.
• Pro‑active and flexible team player.
• Superior communication skills both, written and verbal.
• Problem solving skills.
• Equally able to work alone using initiative with little supervision.
• Attention to detail with a focus on compliance.

Qualifications

• Preferably qualified to degree level.
• HNC/HND or equivalent will be considered with relevant experience.

Experience

• 0–2 year experience in fast‑paced Order Management environment or a combination of roles such as Administration and Customer Service.
• Experience of acting as liaison between customers and operations teams.
• Experience in maintaining strong working relationships and effective lines of communication with customers and colleagues.
• Managing customer returns.