Order Entry Administrator

Sonova International; Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hearing care provider in the UK seeks a diligent team member for their Order Entry Team. Responsibilities include accurately processing new and repair orders using SAP and Salesforce, reviewing impressions and ensuring all documentation meets quality standards. Ideal candidates will demonstrate strong communication skills, attention to detail, and proficiency in MS Office. They value customer service and teamwork. This role offers excellent training and career growth opportunities.

Benefits

Wide range of training opportunities

Exceptional growth opportunities

Inclusive culture

Qualifications

• Strong communication skills are essential.
• Ability to maintain accurate documentation.
• Experience in a similar role is an advantage.

Responsibilities

• Accurately enter new orders into SAP.
• Review and assess impressions for quality.
• Process credits for approved returns.

Skills

Fluent written and verbal English skills

Strong organisational skills

Attention to detail

Customer-oriented mindset

Team player

Education

GCSE English / Maths

Tools

SAP

Salesforce (CRM)

MS Office

Job description

More about the role

As an important member of the Order Entry Team you are responsible for accurately processing new repair remake and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly impressions and audiograms meet quality standards and all related documentation is prepared and processed efficiently. The position requires strong attention to detail communication skills and a commitment to maintaining accuracy and efficiency across all stages of order handling.

Key Responsibilities

New Orders

• Accurately enter new orders into SAP ensuring correct selection of accounts shipping methods pricing and instrument model / variant configuration.
• Review and assess impressions for quality and audiograms for instrument suitability.
• Print prepare and scan all required paperwork and documentation.
• Confirm orders through to the next stage of processing.
• Identify and escalate any incomplete or unclear orders using Salesforce (CRM).

Repair & Remake Orders

• Verify serial numbers against provided documentation.
• Enter repair and remake orders into SAP ensuring accurate configuration (ITE only where applicable).
• Assess impressions for quality on remake orders.
• Query and elevate any discrepancies or issues through Salesforce (CRM).

Credit Returns & Queries

• Verify invoice dates to determine eligibility within the agreed return period.
• Process credits for approved in-period returns and prepare items for reprocessing.
• Return any out-of-period credits (not approved) to the Dispenser.
• Record and elevate any order or credit-related issues through Salesforce (CRM).

More about you

• Fluent written and verbal English skills
• Proficient in MS Office and quick to learn new systems
• Strong organisational and time management skills
• Attention to detail and accurate documentation habits
• Ability to prioritise and work efficiently under pressure
• Proactive responsible and customer-oriented mindset
• Team player with good communication and collaboration skills
• Reliable adaptable and eager to learn continuously
• Prior experience in a similar role or equivalent education (e.g. GCSE English / Maths) is an advantage

More about what we offer

As one of the worlds leading hearing care providers headquartered in Switzerland were committed to building an inclusive culture. We offer a wide range of training opportunities for both your professional and personal development and there are exceptional growth opportunities with individual development plans.