Order Control Supervisor - Ostrava

DP World; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading logistics company in Greater London is seeking an Order Control Supervisor to oversee workflow and material movement. The role involves operational support, customer interaction, and problem-solving in a fast-paced environment. Candidates should have a high school diploma, significant experience in order process control, proficiency in ERP systems like SAP, and fluency in Czech and English. The company offers a competitive compensation package and opportunities for personal growth.

Benefits

Market competitive compensation

Qualifications

• High school diploma required; college-level education or relevant vocational training preferred.
• Demonstrated experience in order process control or a similar operational support role is essential.
• Strong working knowledge of ERP systems, ideally AOS and SAP.
• High proficiency in Microsoft Excel with a good ability to analyze and interpret operational data.
• Excellent communication abilities, enabling clear information exchange with customers and colleagues.

Responsibilities

• Providing operational support to all departments regarding packing queries.
• Understanding customer and project requirements and making informed decisions.
• Minimizing line downtime through proactive planning and communication.
• Identifying root causes of process or quality issues and implementing countermeasures.
• Ensuring compliance with customer-required quality processes to exceed expectations.

Skills

Order process control

Fluency in Czech

Fluency in English

Communication skills

Microsoft Excel

Attention to detail

Education

High school diploma

College-level education or vocational training

Tools

ERP systems

SAP

Job description

DP World, the fast-growing transportation and logistics leader that currently manages more than 10% of world trade, is seeking a well-organized professional to join its Greenfield Contract Logistics site in Ostrava Czech Republic, as Order Control Supervisor.

In this position, you will plan and monitor workflow and oversee material movement throughout production cycles to ensure smooth, continuous, and efficient operations.

Your Responsibilities:

• Providing operational support to all departments regarding packing queries, ensuring quick and accurate issue resolution.
• Understanding customer and project requirements and making informed and timely decisions to support smooth operations.
• Minimizing line downtime through proactive planning, problem-solving, and effective communication.
• Assisting in the follow-up and resolution of customer concerns, ensuring high satisfaction levels.
• Identifying root causes of process or quality issues and implementing robust countermeasures to prevent recurrence.
• Sustaining corrective actions over time to eliminate repeat issues and drive continuous improvement.
• Ensuring that all required information for each project is accurately maintained within the DP World order book to enable timely and error-free shipment processing.
• Developing, implementing, and maintaining Standard Work and Quality processes to deliver a "Right First Time" product to the customer.
• Ensuring full compliance with all customer-required quality processes and specifications, including QCOS; promoting and enforcing a zero-tolerance approach to deviations to consistently exceed customer expectations.
• Releasing packing orders to production lines in a timely manner, aligned with staffing levels, available man-hours, and MCD dates within the project build plan.
• Coordinating with RFU teams to ensure all materials are delivered in accordance with required MRD dates.

Your Profile:

• High school diploma required; college-level education or relevant vocational training is preferred.
• Demonstrated experience in order process control or a similar operational support role is essential.
• Strong working knowledge of ERP systems, ideally AOS and SAP.
• High proficiency in Microsoft Excel with a good ability to analyze and interpret operational data.
• Fluency in Czech and English, both in written and spoken.
• Excellent communication abilities, enabling clear information exchange with customers, colleagues, supervisors, and operational staff.
• Strong interpersonal and customer service capabilities, with the confidence to collaborate effectively at all levels of the organization.
• High level of accuracy and attention to detail, especially when performing repetitive or time-sensitive tasks.
• Ability to maintain focus and productivity in a dynamic environment with frequent interruptions.
• Solid administrative skills and comfort managing documentation, reporting, and order-related workflows.
• Ability to work cooperatively within operational teams and demonstrate a positive, solution-oriented approach when facing challenges.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.