Oracle Fusion Cloud PPM (Projects) Implementation Support Engineer

Oracle; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking an experienced Fusion Cloud PPM Implementation Support Engineer to deliver post-sales support for UK Government Clients. This role requires 3+ years of experience in Oracle Fusion Cloud PPM and eligibility for UK Security Clearance. Candidates will solve complex customer issues, enhance user experience, and maintain high customer satisfaction. The opportunity allows for autonomy and strategic impact in customer success management, with a focus on Oracle Fusion SaaS applications.

Qualifications

• 3+ years experience with Oracle Fusion Cloud PPM.
• Eligibility for UK Government Security Clearance, British Nationality required.
• Minimum 5 years UK residency for Security Vetting.
• Experience in supporting Oracle updates.
• Strong experience in support and configuration.

Responsibilities

• Deliver post-sales support and solutions to Oracle customer base.
• Resolve post-sales technical and functional customer issues.
• Facilitate customer relationships with internal teams.
• Provide expert technical advice.

Skills

Oracle Fusion Cloud PPM

Customer support

Configuration and extensions

Excellent communication skills

Problem-solving

Education

Eligibility for UK Government Security Clearance

Tools

Oracle Fusion SaaS

Job description

Job Description

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer‑centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.

UK SC is required but don’t disclose the fact you have SC until requested by Oracle Security Admin team.

Who is Oracle Customer Success Services?

Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.

Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers’ business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers’ experience with Oracle Fusion SaaS and PaaS. The team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required.

Lifecycle Management

As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution – you will leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day‑to‑day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them to achieve their key business process KPI’s.

What You’ll Do

• As a Fusion Cloud PPM Implementation Support Engineer for UK Government Clients, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales technical and functional customer issues directly with customers.
• A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Fusion Cloud PPM Implementation Support Engineer, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build / use automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on‑site customer visits.

Background You Should Have for This Job

• 3+ years experience with Oracle Fusion Cloud PPM or 5+ years experience with Oracle Fusion Cloud and Oracle EBS PPM
• Eligibility for UK Government Security Clearance, British Nationality required.
• Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.
• Applying and testing of Oracle Updates
• Strong experience in proving support, configuration and extension services activities.
• Excellent spoken and written English language communication skills.
• Ability to work with multiple teams to address client needs.
• Demonstrate self‑initiative and ability to work independently and unsupervised.
• Have hands‑on experience in supporting / integrating and extending Oracle Fusion Cloud PPM
• Expertise in configuring and optimizing applications, and understanding of performance tuning techniques

We Also Use

• Fusion SaaS (e.g. OIC, EPM, ERP, SCM, HCM, Payroll)

Responsibilities

In this role, you are expected to be an expert member of the problem‑solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, this team member may be sought by customers and Oracle employees to provide expert technical advice.

Qualifications

Career Level - IC4

Equal Employment Opportunity

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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