Optical Customer Service Advisor - Growth & Team

Thorn Baker Recruitment; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join their successful optical client in Belfast. This role offers a temp to permanent position where you will deliver excellent customer service within a supportive team. Responsibilities include solving customer queries, managing orders, and maintaining accurate records. Ideal candidates possess strong problem-solving skills, excellent communication abilities, and prefer an optical background. Competitive pay, pension, and generous holiday allowance included.

Benefits

Company pension up to 5% matching

Life insurance – 3.5 times your salary

Quarterly bonus

33 days holiday allowance

Qualifications

• Minimum 1 year’s experience in a Customer Service environment.
• Optical background preferred.
• Ability to work independently while being a strong team player.

Responsibilities

• Offer customers a diverse range of solutions and support.
• Deliver customer call backs within agreed timelines.
• Log all incoming and outgoing calls for accurate record-keeping.
• Process orders, POS transactions, and credits on the same day.

Skills

Excellent telephone manner and communication skills

Strong problem-solving skills

Proactive, can-do attitude

Excellent PC, data, and administration skills

Good working knowledge of Microsoft Office

Education

Educational qualifications including Maths & English

Tools

Salesforce

SAP

AS400

Annapura

Job description

A leading recruitment agency is seeking a Customer Service Advisor to join their successful optical client in Belfast. This role offers a temp to permanent position where you will deliver excellent customer service within a supportive team. Responsibilities include solving customer queries, managing orders, and maintaining accurate records. Ideal candidates possess strong problem-solving skills, excellent communication abilities, and prefer an optical background. Competitive pay, pension, and generous holiday allowance included.