Operations Team Lead Manchester, UK

TaskUs; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading provider of outsourced digital services in the United Kingdom is seeking a Team Lead to provide mentorship and guidance while leading a high-performing team. The ideal candidate will have at least 2 years of people management experience, a strategic mindset, and strong problem-solving skills. This full-time role offers competitive salary and benefits including medical, dental, and life insurance. If you are passionate about developing your teammates and fostering an inclusive environment, we invite you to apply.

Benefits

Private Medical Insurance

Dental Insurance

Life Insurance

Income Protection

Pension Plan

Qualifications

• At least 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• High-level understanding of customer confidentiality standards.

Responsibilities

• Provide mentorship guidance and career development to team members.
• Lead a high-performing team through departmental transitions.
• Identify actionable insights and influence team strategy.

Skills

Analytical skills

Problem-solving skills

Leadership

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure TaskUs serves clients in the fastest‑growing sectors including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently we have a presence in twenty‑three locations across twelve countries which include the Philippines, India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever‑changing world.

What We Offer

At TaskUs we prioritize our employees well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards, Wellness, HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Team Lead Responsibilities

• Provide mentorship guidance and career development to members of your team.
• Implement escalation channels in accordance with mutually agreed‑upon procedures.
• Lead a high‑performing team through an exciting transition to build problem‑solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Identify actionable insights, suggest recommendations and influence team strategy through effective communication.

Requirements

• At least 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem‑solving skills.
• Experience providing constructive criticism and implementing corrective action plans.
• High‑level understanding of customer confidentiality standards and a passion for the development of teammates.

Benefits

• Private Medical Insurance (PMI) through BUPA
• Dental through BUPA
• Life through Canada Life
• Income Protection through Canada Life
• Pension through Aviva

Salary Range

32.5K 35K

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

Key Skills

Law Enforcement, ABB, Marine Biology, Filing, Automobile, AV

Employment Type

Full‑Time

Experience

years

Vacancy

1

Monthly Salary Salary

32 - 35

We invite you to explore all TaskUs career opportunities and apply through the provided URL

We invite you to explore all TaskUs career opportunities and apply through the provided URL