Operations Support Team Leader

CFC; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic insurance company based in London is seeking an Operations Support Team Leader for a 12-month fixed term contract. This role focuses on ensuring operational resilience and business continuity, monitoring underwriting processes, and line-managing a small team. Ideal candidates will possess strong management experience and a thorough understanding of the insurance industry. The position offers a collaborative work environment and an opportunity for professional growth.

Qualifications

• Good understanding of the insurance market and operational roles.
• Ability to engage with multiple levels of management and stakeholders.
• Proven management experience with a small team.

Responsibilities

• Monitor underwriting file reviews across the company.
• Handle operations queries from various stakeholders.
• Create a reporting framework for team outputs.
• Line-manage a small team of coordinators.
• Set standards and training for the team.

Skills

Organised

Process driven

Management experience

Business acumen

Technical acumen

Job description

Operations Support Team Leader

Department: Operations

Employment Type: Fixed Term - Full Time

Location: UK - London

Reporting To: Edward Knox

Description

The operations team is a cornerstone in driving change and scaling the business in line with our ambitious growth trajectory. We focus on driving efficiencies and best practices throughout our underwriting processes, challenge how CFC operates today and work at setting up all teams for additional growth.

This Operations Support Team Leader 12 month FTC will be responsible for our operational resilience and business continuity programme, overseeing regular testing and reviews and ensuring our framework is kept up to date. The role gives an opportunity to gain management experience and will work with numerous teams across the business in an extremely collaborative and positive team environment.

About the role

In this role you are responsible for handling, monitoring and enhancing centralised processes across the business. This is including … underwriting file reviews, overseeing centralised underwriting guidance, handling change requests for our quote and bind platform, and managing our underwriting authority process. You will create and track service standards to ensure the team are providing an invaluable service to the business.

Not only will you perform these activities yourself, but you will also line‑manage a team of coordinators to ensure the highest standards of quality and consistency are met. You will be responsible for training and mentoring the team.

• Conduct and monitor underwriting file reviews across the company.
• Manage and handle centralised operations queries from people across the business.
• Oversee various processes and registers across the business and action requests.
• Improve processes and create a reporting framework to ensure quality and measurability across the team’s output.
• Set standards and create centralised guidance and training for the team.
• Line‑manage a small team of coordinators.

About you

You will be a self‑starter who is extremely organised and process driven. We are looking for someone with a good understanding of both the insurance market and support functions who has worked in an operational role previously. The successful candidate must be able to engage with multiple levels of management and stakeholders and have solid business and technical acumen.

You will have a proven ability to multi‑task, with previous experience in a role managing several initiatives concurrently of varying sizes. You will bring proven management experience, including successfully line‑managing a small team, and demonstrate strong skills in adaptability, time management, and a commitment to excellence.

Core Values

Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and make the difference to our colleagues, customers, brokers and carriers.

Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.

Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.