Operations Support Manager

Baxterstorey; Ashton-under-Lyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A catering and hospitality company is seeking an Operations Support Manager to oversee operational processes in the United Kingdom. The role involves managing daily activities, leading a team, and improving efficiency. The successful candidate will have a background in operations management, strong leadership skills, and be proficient in data analysis. Benefits include generous leave, training opportunities, and a commitment to inclusivity. This is an opportunity to make a significant impact in a collaborative environment.

Benefits

28 Days holiday including bank holidays

Birthday off

Volunteering days

Enhanced maternity leave

Free meals on shift

Pension and life insurance

Employee assistance programme

Cycle to work scheme

Qualifications

• Minimum of 5 years' experience in operations management or similar role.
• Strong background in catering and hospitality.
• Ability to work effectively under pressure.
• Understanding of supply chain and logistics processes.

Responsibilities

• Manage and coordinate daily operations activities.
• Develop and implement strategies to streamline processes.
• Lead and mentor a team of operations staff.
• Ensure compliance with company policies and regulations.

Skills

Operations management experience

Team leadership

Project management skills

Data analysis

Communication skills

Organizational skills

Tools

Microsoft Office Suite

ERP systems

Job description

Overview

We are seeking a highly organised and efficient Operations Support Manager to join our team in Scotland. The successful candidate will play a crucial role in overseeing and optimising our operational processes, ensuring smooth day-to-day operations and driving continuous improvement initiatives.

Responsibilities

• Manage and coordinate daily operations activities, ensuring efficiency and productivity across all departments
• Develop and implement strategies to streamline processes and improve operational performance
• Analyse operational data and key performance indicators to identify areas for improvement and cost reduction
• Lead and mentor a team of operations staff, fostering a culture of collaboration and excellence
• Collaborate with cross-functional teams to align operational goals with overall business objectives
• Oversee project management activities related to operational improvements and new initiatives
• Ensure compliance with company policies, industry regulations, and health and safety standards
• Prepare and present regular reports on operational performance to senior management
• Manage relationships with key vendors and suppliers to maintain optimal service levels
• Contribute to the development and implementation of long-term operational strategies, We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Qualifications

• Minimum of 5 years' experience in operations management or a similar role
• A strong background in catering and hospitality
• Proven track record in team leadership and supervision
• Strong knowledge of operations management principles and best practices
• Excellent project management skills with experience in process improvement initiatives
• Proficiency in data analysis and performance metrics
• Advanced skills in Microsoft Office Suite and familiarity with ERP systems
• Outstanding organisational and time management abilities
• Exceptional communication and interpersonal skills
• Ability to work effectively under pressure and meet tight deadlines
• Project Management Professional (PMP) certification is desirable
• Understanding of supply chain and logistics processes
• Willingness to travel within Scotland's central belt as and when required

Benefits & Additional Information

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Operations Support Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Manager or above who is keen to move into a support role and who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!