Operations Support Manager

DHL Germany; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading logistics provider is seeking an Operations Support Manager in Castle Bromwich. This role combines strong transport and data experience to drive operational excellence through management of change initiatives and optimization of freight operations. The ideal candidate will possess exceptional communication skills and a collaborative mindset, with an emphasis on achieving results and fostering team culture. Additional benefits include 25 days of annual leave and participation in a generous pension scheme.

Benefits

Free parking

On-site canteen

25 days annual leave

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Qualifications

• Strong Transport Experience is essential.
• Strong Data Experience is essential.
• Experience with large scale organisational transformation projects is desirable.

Responsibilities

• Drive change initiatives across service lines and functional areas.
• Oversee daily freight operations and ensure adherence to SLAs.
• Analyse and manage data to facilitate informed decision-making.

Skills

Strong Transport Experience

Strong Data Experience

Exceptional communication skills

IT Literate - Microsoft packages

Ability to demonstrate achievement of results

Job description

Position: Operations Support Manager
Location: Castle Bromwich
Grade: RCS. K
Shift patterns: Monday-Friday. Day time hours (08:00-16:00 or 09:00-17:00)
Contract Type: Permanent (Full-Time)

Ready to take the lead? Join us at DHL Supply Chain as an Operations Support Manager in Castle Bromwich! We're looking for an energetic problem-solver to supercharge our operations and bring fresh ideas to the table. If you love logistics and want to make a real impact while having fun, this is the perfect role for you! Let's deliver excellence together!

A TYPICAL DAY MAY INVOLVE

• Drive an integrated program of change initiatives across all service lines and functional areas within our freight operation, ensuring alignment with organisational goals and fostering collaboration among teams
• Oversee daily freight operations to guarantee adherence to contractual SLAs, proactively identifying opportunities for process optimisation and efficiency gains in logistics and transportation
• Analyse and manage data by creating comprehensive data maps within operational functions, facilitating informed decision-making and strategic planning
• Leverage KPIs and performance data to assess operational effectiveness, implementing targeted improvements to enhance overall performance and service delivery
• Define, track, and communicate success metrics to monitor progress throughout change initiatives, ensuring accountability and transparency in achieving project objectives
• Continuously identify and implement operational best practices through collaboration with cross-functional teams, driving innovation and enhancing overall operational excellence
• Anticipate and address resistance to transformation initiatives by engaging stakeholders, fostering a culture of openness and promoting the benefits of change
• Management of continuous improvement, UK Change, Operational launches and operational pain point project and tracking project statuses

THIS ROLE WOULD SUIT PEOPLE WHO

• Strong Transport Experience is essential
• Strong Data Experience is essential
• Experience with large scale organisational transformation projects, OR previous management experience is desirable
• Ability to clearly articulate message to a variety of audiences
• Exceptional communication skills, both written and verbal
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, gain share identification
• IT Literate - Microsoft packages, transport systems
• Must be a team player and able to work collaboratively with wider teams

WHY JOIN US?

• Free parking and on-site canteen
• 25 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.