Operations Support Manager

DHL; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking an Operations Support Manager in Castle Bromwich. This role involves driving change initiatives, overseeing daily operations, and managing project statuses. Ideal candidates will have project management experience and the ability to communicate effectively across teams. The position offers benefits such as free parking, annual leave, and a generous pension scheme.

Benefits

Free parking

On-site canteen

25 days annual leave

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Previous experience in project management within operations is essential.
• Proven track record in achieving business improvements and cost savings.
• Strong communication skills are necessary for diverse audiences.

Responsibilities

• Drive change initiatives across service lines within freight operations.
• Oversee daily freight operations and identify process optimisations.
• Analyse data to facilitate informed decision-making and planning.

Skills

Project Management experience

Large scale organisational transformation

Communication skills

IT Literate

Team player

Job description

Position: Operations Support Manager
Location: Castle Bromwich
Grade: RCS. K
Shift patterns: Monday-Friday. Day time hours (08:00-16:00 or 09:00-17:00)
Contract Type: Permanent (Full-Time)

Ready to take the lead? Join us at DHL Supply Chain as an Operations Support Manager in Castle Bromwich! We're looking for an energetic problem-solver to supercharge our operations and bring fresh ideas to the table. If you love logistics and want to make a real impact while having fun, this is the perfect role for you! Let's deliver excellence together!

A TYPICAL DAY MAY INVOLVE

• Drive an integrated program of change initiatives across all service lines and functional areas within our freight operation, ensuring alignment with organisational goals and fostering collaboration among teams
• Oversee daily freight operations to guarantee adherence to contractual SLAs, proactively identifying opportunities for process optimisation and efficiency gains in logistics and transportation
• Analyse and manage data by creating comprehensive data maps within operational functions, facilitating informed decision-making and strategic planning
• Leverage KPIs and performance data to assess operational effectiveness, implementing targeted improvements to enhance overall performance and service delivery
• Define, track, and communicate success metrics to monitor progress throughout change initiatives, ensuring accountability and transparency in achieving project objectives
• Continuously identify and implement operational best practices through collaboration with cross-functional teams, driving innovation and enhancing overall operational excellence
• Anticipate and address resistance to transformation initiatives by engaging stakeholders, fostering a culture of openness and promoting the benefits of change
• Management of continuous improvement, UK Change, Operational launches and operational pain point project and tracking project statuses

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Project Management experience within an operation is essential
• Experience with large scale organisational transformation projects
• Ability to clearly articulate message to a variety of audiences
• Exceptional communication skills, both written and verbal
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, gain share identification
• IT Literate - Microsoft packages, transport systems
• Must be a team player and able to work collaboratively with wider teams

WHY JOIN US?

• Free parking and on-site canteen
• 25 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 1st December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.