Operations Scheduler/Planner

Quest Waste Management; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A waste management company in Leeds seeks a proactive Operations Scheduler/Planner to support their busy operations team. The role involves planning schedules, managing enquiries, and delivering excellent customer service. Ideal candidates will have strong communication, planning, and IT skills, with experience in related fields such as waste or transport management. The position offers a supportive culture with benefits including health plans and training opportunities.

Benefits

Employer-paid Health Cash Plan

Salary sacrifice pension

Training and development opportunities

Supportive team culture

Qualifications

• Experience in customer service or a relevant field.
• Ability to work independently and as part of a team.
• Experience in scheduling or planning is advantageous.

Responsibilities

• Plan daily schedules using the CRM system.
• Respond to calls and emails promptly.
• Liaise with site operatives to allocate jobs.
• Manage inbound and outbound enquiries.

Skills

Strong communication skills

Planning skills

IT skills

Customer service

Tools

Microsoft Office

Big Change CRM System

Job description

Overview

QWM Group is growing and seeking a proactive Operations Scheduler/Planner to support and streamline our busy operations team. We’re looking for a motivated, well-organised professional with strong communication, planning, and IT skills. Experience in scheduling, planning, or a customer-facing role—particularly within the waste, drainage, or transport sector—is a plus.

Key Duties

• Answering and responding to calls and emails promptly, delivering excellent customer service to both internal and external stakeholders.
• Planning daily schedules using our CRM system.
• Liaising with site operatives to allocate jobs.
• Managing inbound and outbound enquiries via telephone and email.
• Logging activities accurately in the company’s CRM system.
• Scheduling jobs efficiently.
• General administration tasks.
• Processing invoices.

Qualities And Attributes (Advantageous)

• Previous experience in customer service, inbound/outbound calls, and job booking/dispatching.
• Strong verbal communication skills.
• Experience in the waste, drainage, or transport sector.
• Self-motivated with the ability to work independently and as part of a team.
• Personable and presentable, with pride in representing both yourself and the company.
• Willingness to learn new skills and adapt to new responsibilities in line with company growth.

Benefits

• Employer-paid Health Cash Plan scheme with Simplyhealth.
• Salary sacrifice pension (5% employee / 3% employer).
• Training and development opportunities.
• Supportive, team-focused culture.

Experience (Advantageous)

• Customer service/administration: 1 year
• Microsoft Office: 1 year
• Big Change CRM System: 1 year
• Planning or scheduling: 1 year