Operations Performance Leader

Royal Mail Group; Greater London; On-site; GBP 63,000 - 73,000; Full time

Job summary

A leading delivery service provider in the UK is seeking an Operations Performance Leader to spearhead performance in delivery offices across the South East. This pivotal role involves managing teams, driving transformations, and fostering a culture of accountability and continuous improvement. The ideal candidate will be a resilient leader with exceptional communication skills and a proven track record in operational excellence, focused on influencing and inspiring teams to deliver outstanding service.

Benefits

£5,500 car allowance or £5,000 cash alternative

Full family healthcare

18% annual bonus potential

Generous holiday allowance

Pension scheme with competitive contributions

Cycle2work scheme

Corporate discounts including retail vouchers and gym membership

Qualifications

• Exceptional communication and relationship-building skills.
• A committed, resilient leader with a track record of inspiring teams.
• Ability to deliver measurable improvements in operational environments.
• Mastery in leveraging data to inform strategic judgments.
• Commitment to innovation and high standards across operations.
• Expertise in cultivating a strong culture of accountability.

Responsibilities

• Manage the performance of your team and drive engagement.
• Lead transformation projects ensuring timely delivery.
• Provide tailored coaching to enhance leadership capabilities.
• Build relationships ensuring best practices and problem-solving.
• Embed a culture of excellence for consistent service delivery.
• Drive operational sustainability and resilience.
• Address disputes constructively with Trade Unions.

Skills

Exceptional communication and relationship-building skills

Resilient leadership

Proven ability to deliver improvements

Expertise in data-driven decision making

Commitment to continuous improvement

Process-driven environment expertise

Job description

Operations Performance Leader

Salary from £63,000 (dependent on experience) plus £5,500 car allowance or £5,000 cash alternative, full family healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays and a pension scheme with highly competitive contribution rates

Permanent Full time

South East Region

This is a regional role where frequent travel to various sites within a set region of the South East (Kent, Surrey, and East & West Sussex) will be expected, plus occasional national travel requirements.

Join Royal Mail on a Transformational Journey

At Royal Mail, we are proud of our rich heritage and trusted reputation as one of the UK’s most respected brands. With a daily reach of over 30 million touchpoints, our 135,000-strong workforce keeps businesses connected and communities thriving.

We’re innovating for the future, investing in sustainable operations, and driving growth through cutting‑edge technology, electric vehicles, drones, and streamlined logistics. Be part of a purpose‑driven organisation where your contribution truly makes a difference.

The Role

As an Operations Performance Leader, you will act as an Area Manager, spearheading a specific geographical area of Delivery Offices, where our posties are based. You will play a pivotal role in inspiring and empowering Customer Operations Managers (COMs) in those offices to deliver exceptional service. By driving performance improvements and cultivating a culture of accountability, you’ll directly influence the delivery of letters and parcels nationwide.

You will be a resilient and agile leader who thrives in a fast‑paced operational environment. This is a hands‑on role where you will be expected to be visible in your Delivery offices, leading from the front. This is an exciting opportunity to make a tangible impact by coaching, supporting and enabling COMs to enhance their leadership capabilities. You’ll champion collaboration across teams, instil accountability in your managers, fostering networks and delivering targeted interventions that maximise performance across the community.

What You’ll Do

• Manage Performance: You will actively manage the performance of your team, instilling accountability, providing feedback, identifying performance trends and driving scorecard improvement through effective engagement.
• Lead Transformation: Actively manage transformation projects ensuring they are delivered to time and budget.
• Coach and Develop Leadership: Provide tailored coaching to COMs to enhance professionalism, decision‑making and operational excellence.
• Cultivate Collaboration: Build relationships across communities, ensuring shared best practices and innovative problem‑solving.
• Promote Continuous Improvement: Leverage tools, feedback and interventions to embed a culture of excellence and ensure consistent service delivery.
• Drive Sustainability: Partner with colleagues to ensure long‑term operational resilience and sustainability.
• Resolve Challenges: Address disputes or concerns constructively, including working with our Trade Unions, ensuring a harmonious and productive working environment.

What We’re Looking For

To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:

• Exceptional communication and relationship‑building skills, with a passion for fostering collaboration and shared accountability.
• A committed, resilient leader with a track record of inspiring and empowering high‑performing teams.
• Proven ability to deliver measurable improvements in complex operational or logistics environments.
• Mastery in leveraging business tools and data to inform strategic judgements and drive sustainable growth.
• Deep commitment to innovation, continuous improvement and embedding high standards across operations.
• Expertise in process‑driven environments and cultivating a strong culture of accountability.

What You'll Get

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 18% on‑target bonus, £5,500 to go towards buying a car (reduced to £5,000 if taken as cash), full medical cover generous holiday allowance, pension scheme, and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There are also all the exciting career opportunities that come with coordinating a team and driving key outcomes. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the biggest transformations in the industry – helping us move from a letters business to a parcels business.

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to perm employees

Why Join Royal Mail?

Join us as we transform and professionalise our Delivery function, setting the standard for service excellence. Your leadership will not only impact our success but also contribute to the communities we serve.

• Be part of an iconic organisation that is at the heart of the UK.
• Shape the future of logistics through sustainability and innovation.
• Enjoy competitive pay, benefits, and a bonus package.

Ready to Inspire?

Take the next step in your career by applying for the Operations Performance Leader role today. Join us in delivering exceptional service and driving transformative change across the UK.

If your successful, you’ll be invited to a face‑to‑face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability‑based interview and a short management scenario exercise – more details will be provided on the day.

Please note

If you are currently employed by Royal Mail, you must apply via the internal careers site, or your application will not be processed accordingly.

Trust forms the foundation of everything we do in Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. Royal Mail Group values both trust, and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 26th January 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

Job reference 334596