Operations Operator

Crown Worldwide; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global logistics company in Greater London seeks an Operations Operator to manage operational activities and ensure effective diary planning. You will handle driver and vehicle management, assist with customer inquiries, and maintain effective communication with staff and service partners. The ideal candidate should demonstrate proficiency in diary planning systems and Microsoft Office. Join a supportive team committed to quality service and operational excellence.

Benefits

Ongoing training and skill development

Collaborative and inclusive culture

Commitment to sustainability

Qualifications

• Demonstrated experience with diary planning systems.
• Experience in vehicle and driver management systems.
• Skillful at using Microsoft Office apps (Word, Excel).
• Strong communication skills necessary.

Responsibilities

• Manage operational activities and diary planning.
• Assist with driver and vehicle management.
• Handle customer inquiries and resolve issues.
• Administer company telematics system.

Skills

Diary planning systems experience

Vehicle and driver management systems experience

Proficiency in Microsoft Office Suite

Clear and precise communication skills

Accurate and organised approach

Systematic approach to targets

Experience within the removals industry

Job description

Job Title: Operations Operator

Location: Edmonton, London

Employment Type: Full Time

Start date: Immediate Start

About us

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible. We oversee a wide‑range CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

About the Role

Crown Workspace is a specialist division within Crown Worldwide Group focused on the management, relocation, and transformation of workplace environments. Through tailored solutions, you will work to ensure businesses experience minimal disruption during moves and enjoy productive, well‑organised workspaces.

In this role you will assist managing all operational activities, in particular staff job allocations and diary planning as well as driver and vehicle management, within a busy Operations Department. You will contribute to the development of our business through enhanced profitability and improved quality, by providing the highest standard of services to our customers and providing timely and thorough communications to our staff and Service Partners (SPs).

What You’ll Do

• Use Moveman to Operate Daily Activities, Manage Warehouse Activities, Review Job Costs, Update Payroll, and run reports for analysis.
• Assist in Administration of Operative "Target" system queries, holiday checks, password resets.
• Handle customer inquiries and resolve issues promptly.
• Carry out basic random vehicle roadworthiness check fulfilment and quality.
• Provide day to day administration of the company telematics system, including daily reporting, driver coaching, driver behaviours and camera functionality.
• Collaborate with team members to optimise operational efficiency.

What We’re Looking For

• Demonstrable diary planning systems experience
• Demonstrable vehicle and driver management systems experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Clear and precise communication skills essential
• An accurate and organised approach towards work processes
• A systematic and consistent approach to targets and assignments
• Experience within the removals industry preferred but not essential

Why Join Crown Workspace?

• Join a company celebrated for its care, expertise, and commitment to quality service.
• Grow with ongoing training designed to develop your skills and support your career ambitions.
• Develop your skills and collaborate on innovative solutions in an international, supportive environment.
• Join collaborative team that values your ideas and encourages diversity and creativity.
• Enjoy a culture built on integrity, respect, and excellence.
• Contribute to sustainability and responsible business practices worldwide.
• Shape Your Future with a Global Leader—Where Every Talent Finds Its Crown

Apply now or share this opportunity with someone who’d be a perfect fit.

Crown is an equal opportunities employer

We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

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