Operations Officer

Transport for London; City Of London; On-site; GBP 42,000 - 48,000; Full time

Job summary

A public transport authority in the UK is seeking an Operations Officer for night shifts. In this physically demanding role, you will enforce TfL's rules and ensure safety across various transport modes. The ideal candidate has strong customer service skills and the ability to manage challenging situations. The position offers a competitive salary and numerous benefits, including free travel on the TfL network and comprehensive mental health support.

Benefits

Final salary pension scheme

Free travel on the TfL network

30 days annual leave plus bank holidays

Tax-efficient cycle-to-work programme

Qualifications

• Must be 18 years or older and eligible to work in the UK.
• Must have been a UK resident for at least 3 years prior to application.
• All candidates must pass police vetting and a DBS check.

Responsibilities

• Provide visible presence and enforce rules of TfL services.
• Carry out vehicle checks and issue parking tickets.
• Patrol the TfL Network and respond to incidents.
• Report safety concerns and identify compliance issues.

Skills

Customer service skills

Ability to handle challenging situations

Enforcement and compliance skills

Physical fitness

Job description

Job Description - Operations Officer - Nights (047970)

Operations Officer - Nights 047970

Organisation

Security, Policing and Enforcement Directorate (SPE) is responsible for enforcement, compliance, policing and security and community safety across TfL.

Job

Position Type – Nights
Grade – Operational
Salary: £42,507 rising to £47,145 after 1 year (including a non‑consolidated shift allowance of up to 25%)

Operations Officers will mainly work a night shift pattern including weekends and bank holidays between 2100 and 0645.

Location: You could be based anywhere in the Greater London area, depending on business requirements. This is not a hybrid role – this is a full uniformed role.

The closing date for applications is Monday 2 nd Feb @ 23:59hrs.

The Role

As an Operations Officer you will provide a reassuring visible presence, enforce the rules and regulations of TfL services, and carry out further specific enforcement such as vehicle checks, issuing parking tickets or checking passenger tickets on the bus network. All Officers are trained to tackle anti‑social behaviour and work‑related violence and aggression on our network.

• Provide high levels of customer service to members of the public and TfL users.
• Carrying out enforcement and compliance activity across specified modes of transport, e.g., London Buses, Underground, Trams, Ferry Services and Taxi & Private Hire.
• Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the Resource & Deployment Centre.
• Report safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks.
• Identify potential compliance and enforcement issues and submit relevant intelligence reports.
• Responsible use of delegated authority activities, such as CSAS, RSAS and byelaw enforcement.
• Attend court to provide evidence when required and training is provided.

Please note that due to the nature of this role, you may encounter situations which involve violence and aggression, or safeguarding concerns where you will be required to act in support of the individuals involved.

We encourage open communication about challenges and have a well‑established support system in place, including comprehensive training that includes trauma‑informed practices and self‑care strategies, access to our Employee Assistance Programme (EAP) and a wide range of mental‑health support and wellbeing resources.

Assessment Process

The recruitment process consists of four stages. You will need to pass each stage to progress onto the next:

1. Online application form and screening questions.
2. Online tests.
3. Assessment centre consisting of competency and scenario‑based interview.
4. Job‑Related Fitness Test (JRFT).

Please note it will take 10‑14 days after the final assessment event to hear the outcome.

Operations Officer is a physically demanding role. You will need to be in good physical condition to pass the mandatory JRFT, which involves a multi‑stage shuttle run (bleep test) designed to ensure you can perform the essential physical tasks of the job. The required pass mark for recruitment is Level 5.4 (≈3 minutes 35 seconds, 35 shuttles).

Training

Click here to read training information required for the Operations Officer role.

Benefits

• Final salary pension scheme.
• Free travel on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home and interest‑free loan.
• 30 days annual leave (pro‑rata dependent on role) plus public and bank holidays.
• Tax‑efficient cycle‑to‑work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.

Eligibility

• Be 18 years old and over and be eligible to work in the UK.
• Have been a UK resident for at least 3 years prior to the date of application.

Other Requirements

• All Officers will be police vetted to Non‑Police Personnel Vetting Level 2 with Counter‑Terrorism Check (NPPV2/Full).
• You will need to maintain your vetting status throughout employment; renewals occur on a 3‑yearly cycle.
• Applicants must successfully pass the Disclosure & Barring Service (DBS) check, employment referencing, advanced medical screening, and a drug & alcohol test.
• Not within the scope to offer sponsorship for this role.
• Applicants who hold a Special Constable or Taxi/Private Hire licence will be required to resign or rescind that licence.

Equality and Diversity

We are committed to equality, diversity and inclusion. We are a disability‑confident employer who guarantees an interview to any disabled candidate who meets all the essential criteria.

Contact

If at any time you need to speak to anyone within the Recruitment Team, please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email [e-mail].