Operations Manager – Specialist Services

Kingsley Home Care Services; Lowestoft; On-site; GBP 50,000 - 65,000; Full time

Job summary

A national care provider in Lowestoft is seeking an experienced operations manager to lead healthcare services. The ideal candidate should have 7-10 years of experience in healthcare management, including leadership of multiple facilities. Responsibilities include ensuring the operational health of homes and upholding quality standards. A strong knowledge of CQC regulations and excellent communication skills are essential for this role. The position offers significant personal and professional development opportunities.

Benefits

Opportunities for skill development

Supportive team environment

Recognition as a Real Living Wage employer

Qualifications

• 7-10 years of experience in healthcare operations management.
• 3-5 years in a leadership role overseeing multiple facilities.
• Strong understanding of quality assurance standards.

Responsibilities

• Support the Specialist Services operations team in providing leadership.
• Ensure understanding of Kingsley Specialist Services vision and values.
• Assist in overseeing the financial/business health of the homes.

Skills

Healthcare operations management

Interpersonal and communication skills

Budget management

CQC regulations knowledge

Leadership experience

Education

Level 5 Diploma in Leadership & Management in Health & Social Care

Job description

About the company

Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents’ families, for delivering innovative, person-centred support to adults with learning disabilities, particularly those who may have complex needs.

Staff at our six services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the ninth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care.

Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

To support the Specialist Services operations team in providing leadership, support, mentorship and line management to the Registered Home Managers. Ensure that Kingsley Specialist Services vision and values are understood and acted upon. To assist in overseeing the operation and financial/business health of the homes.

Reports to: Director, & Group Operations Manager – Specialist Service

Key duties and responsibilities

• Proven experience in healthcare operations management, with at least 7-10 years of experience, including 3-5 years in a leadership role overseeing multiple facilities.
• Excellent interpersonal and communication skills for effective leadership and collaboration.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong business skills.
• Strong understanding of CQC regulations, compliance and quality assurance standards.
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high‑quality service
• Demonstrates ability to adapt to evolving healthcare industry trends and regional challenges.
• Ability to work under pressure and manage multiple priorities and deadlines effectively
• Ability to work under own initiative
• Hold a full UK driving licence

Skills and attributes

• Background in multi‑site care home or supported living operations management.
• Strong knowledge of CQC compliance, safeguarding, health & safety, and regulatory standards.
• Proven track record in financial oversight, budgets, occupancy and fee improvement.
• Experience leading teams, coaching Registered/Service Managers, and improving service performance.
• Demonstrable record of improving or maintaining ‘Good’ inspection outcomes.
• Skilled in audits, quality assurance, reporting, and corrective action planning.
• Relevant care or management qualification (e.g., Level 5 Diploma in Leadership & Management in Health & Social Care).

Education and qualification

• NVQ level 4 or 5, desirable but not essential.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Interview dates

Interviews will be held WC 5th January 2026