Operations Manager Retail and Events

Sodexo; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Scotland seeks a Retail & Events Operations Manager. This role involves overseeing a motivated team in delivering high-quality service across diverse venues. Candidates should have at least five years of experience in events and retail hospitality, along with excellent people management skills. A vibrant work environment, training opportunities, and employee benefits come with the position.

Benefits

Flexible work environment

Employee discounts

Ongoing training and development programs

Death-in-Service benefit

Employee Assistance Programme

Qualifications

• Minimum five years’ experience in events and retail hospitality.
• Excellent people management skills with a desire to share knowledge and best practices.
• Natural creative and innovative flair with a genuine love of food.

Responsibilities

• Lead a dynamic team across café and event spaces.
• Set high-standard food and service.
• Devise and implement innovative training.

Skills

People management

Customer service

Creativity

Ability to multi-task

Communication

Education

Food Hygiene Level 2 certification

Personal Licence holder (alcohol)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Job Title: Retail & Events Operations Manager

Location: Royal Botanic Garden Edinburgh, Arboretum Place, Edinburgh, EH3 5NZ

Salary: Competitive salary plus Sodexo Benefits

Hours: 40 hours, required to work 5 days out of 7, varied days every week

The world-famous Royal Botanic Garden Edinburgh offers a permanent opportunity for a Retail & Events Operations Manager to join a unique sanctuary where events flourish. Set in 70 acres with panoramic views of Edinburgh’s city skyline, it is a treasure trove of natural wonders dating back more than 350 years.

Responsibilities

• Lead a dynamic and engaging team across the café and event spaces at the Royal Botanic Garden Edinburgh—John Hope Gateway, Terrace Cafe, East Gate Lodge and The Caledonian Hall.
• Set the bar for high-standard food and service that feels warm and attentive, creating an environment where guests feel delighted and teams feel proud.
• Join a motivated, high-performing team to reinforce a fantastic reputation at a world-class venue.
• Provide support and inspiration to achieve objectives in the delivery of a varied and exciting retail and events offer.
• Focus on customer service and feedback; ensure issues are dealt with promptly and professionally.
• Devise and implement innovative training to maintain the highest standards.
• Maintain, update and ensure all SOPs are communicated, implemented and reviewed on a timely basis.

What You Bring (Qualifications & Experience)

• Passion and energy to drive innovation and standards in looking after 1 million annual visitors.
• Minimum five years’ experience in events and retail hospitality.
• Natural creative and innovative flair with a genuine love of food and an eye for detail.
• Excellent people management skills with a desire to share knowledge and best practices.
• Industry awareness from high street to high end events.
• Ability to multi-task and provide clear and concise communication.
• Professional, motivated, driven, flexible and enthusiastic.
• Ability to innovate solutions and prioritise workload.
• Personal Licence holder (alcohol).
• Food Hygiene Level 2 certified.
• Good working knowledge of Excel, Word and Microsoft Outlook.

What We Offer

• Working with Heritage Portfolio is more than a job; it’s a chance to be part of something greater.
• A values-driven environment where you’ll be able to thrive in your own way.
• Employee Assistance Programme for legal/financial advice, work-related support, or personal issues such as bereavement.
• The Sodexo Discounts Scheme (or prepayment cashback card) available to you and/or friends and family.
• A Death-in-Service benefit for colleagues who pass away while employed by Sodexo.
• Flexible and dynamic work environment with access to ongoing training and development programs.
• Countless opportunities to grow within the company.
• Disability Confident Leader employer; we run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Contact Details

Sodexo
Tel: [phone]
Contact: Mary Chukelu
Email: [e-mail]