Operations Manager - Merchant Services in London

Payments Recruitment; City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A dynamic payments company in West London is seeking an Operations Manager to oversee various operational tasks related to payment terminals. The ideal candidate will have prior experience in the payments industry, strong problem-solving skills, and the ability to manage multiple priorities. Offering a salary of £40k-45k plus bonus and benefits including 29 days holiday.

Benefits

£40k-45k salary

Bonus & benefits

29 days holiday

Qualifications

• Prior experience in the payments industry preferred.
• Creative mindset with strong problem-solving abilities.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Coordinate procurement and distribution of payment terminals.
• Monitor and manage inventory levels of terminals.
• Assist in processing financial transactions.
• Support the finance team with reconciliations.
• Oversee the onboarding process for new clients.

Skills

Problem-solving abilities

Organizational skills

Attention to detail

Job description

Overview

Operations Manager - Merchant Services / Payments
Location: West London
Pattern: Full time, hybrid, 3 days office, 2 days home based (flexible)
Package: £40k-45k + bonus & benefits, 29 days holiday

We are currently hiring for a fantastic opportunity within a well established scale-up payments business, for an Operations superstar to take ownership of various operational tasks across the business. This role requires a creative & switched on individual who is excited by challenges and eager to contribute to a busy & fast-paced environment.

Responsibilities

• You will be coordinating procurement, distribution, and collection of payment terminals and related assets.
• Monitor and manage inventory levels of terminals and other equipment.
• Respond to and manage requests and inquiries related to payment terminals and services, thinking creatively to resolve any issues.
• Assist in processing and tracking financial transactions, including leases, funding, and invoice reconciliation.
• Maintain and update financial records and reports within the company’s systems, ensuring accuracy.
• Support the finance team with reconciliations and fund management, proactively identifying areas for improvement.
• Manage approval processes for refunds and other financial requests, ensuring timely resolution.
• Oversee the onboarding process for new clients, ensuring all steps are completed accurately and efficiently, with a focus on innovative solutions.

Qualifications and Experience

• Ideally you would have prior experience in the payments industry, working within an ISO, acquirer or merchant services business, so you already have a good understanding of terminals & payments operations generally, especially around managing stock, onboarding & financial operations. If you feel your work experience isn't perfect but you could still add value to this role, please tell us how!
• A creative mindset with strong problem-solving abilities and the ability to think on your feet.
• Strong organisational skills and attention to detail, with the capacity to manage multiple tasks and priorities.