Operations Manager (Mental Health) - Registered Se

Birmingham Mind; Leeds; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local mental health charity is seeking an Operations Manager to lead and manage the delivery of recovery-oriented services within the mental health system in Birmingham. This key role involves working closely with the senior management team to ensure services are in alignment with strategic goals, commissioning requirements, and best practices. The ideal candidate will have extensive knowledge of mental health legislation and safeguarding, as well as personal or professional experience with mental ill health. Attractive employee benefits include a pension scheme and comprehensive training.

Benefits

Attractive defined contribution pension scheme

PayCare for healthcare treatments

Employee Assistance Programme with free counselling

Cycle to work scheme

Comprehensive training programme

Qualifications

• Significant experience managing recovery-based services in a mental health context.
• Deep understanding of safeguarding and data protection practices.
• Commitment to person-centred, individualized service delivery.

Responsibilities

• Co-create and deliver the operations development plan.
• Line manage service managers and support team members.
• Ensure services align with Birmingham Mind’s strategic vision and values.
• Deliver services according to commissioning requirements and best practice.

Skills

Experience of working in a CQC regulated service

Good working knowledge of relevant mental health and housing legislation

Knowledge of the Recovery model of mental health support

Experience of mental ill health, either personally or professionally

Good working knowledge of safeguarding

Familiar with good practice in data protection

Job description

Founded in 1962, our organisation is a registered charity and company limited by guarantee, affiliated with Mind. Our board of trustees ensures we meet our charitable aims, supported by a dedicated team of well‑trained staff.

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with.

We provide individualised, person‑centred services that help people lead fulfilling lives and reach their full potential. Known for our high‑quality support, we play a key role in Birmingham’s mental health system and collaborate with local organisations to challenge the stigma surrounding mental distress.

Operations Manager – Registered Services

Line managed by the Deputy Director of Operations, this role is strategically important to our delivery of recovery‑based services within Birmingham’s mental health system.

Key Responsibilities

• Work with the Director of Operations, Deputy Director of Operations, and other Operations Managers to co‑create and deliver the operations development plan
• Line manage the service managers responsible for each area and support other team members as appropriate
• Ensure services are delivered in line with Birmingham Mind’s strategic vision and values
• Ensure that the service(s) is being delivered in line with commissioning requirements, service user wishes and in line with local and national policy and best practice
• Experience of working in a CQC regulated service
• Good working knowledge of relevant mental health and housing legislation and how it applies to service delivery
• Knowledge of and commitment to the Recovery model of mental health support
• Experience of mental ill health, either personally or professionally
• Good working knowledge of safeguarding and able to deal effectively with safeguarding issues
• Familiar with good practice in data protection and able to support managers and staff to comply with any requirements

Staff Benefits

• Attractive defined contribution pension scheme
• PayCare which offers employees affordable cover for a range of healthcare treatments
• Employee Assistance Programme which includes free counselling
• Cycle to work scheme
• Comprehensive training programme