Operations Manager - Housing Management & Income Recovery

Carrington West; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Operations Manager to oversee a high-volume housing management and income recovery service within a local authority. The role involves managing teams, ensuring statutory compliance, and driving service improvements. Ideal candidates should have extensive experience in housing management, including knowledge of homelessness legislation and strong financial management skills. This position is an outstanding opportunity for a senior housing professional looking to make a significant impact.

Qualifications

• Extensive experience managing housing management and income recovery services within a local authority.
• Strong knowledge of homelessness legislation and pre-action protocols.
• Proven experience with complex legal cases and court proceedings.

Responsibilities

• Manage the Housing Management and Income Recovery functions.
• Lead the development and management of temporary accommodation.
• Drive improvements in rental income collection and arrears recovery.

Skills

Housing management

Income recovery

Financial management

Stakeholder management

Communication skills

Education

Degree-level qualification or equivalent experience

Job description

We're recruiting an experienced and strategic Operations Manager - Housing Management & Income Recovery to lead a high-volume housing management and temporary accommodation service within a local authority. This is an excellent opportunity for a senior housing professional with strong operational leadership, income recovery expertise and experience managing complex housing services to make a significant impact.

You'll be responsible for the effective management of housing management, temporary accommodation procurement and income recovery functions, ensuring statutory compliance, strong financial performance and excellent outcomes for residents. Working as part of the senior management team, you'll lead multiple teams, oversee complex cases and drive continuous service improvement.

The Role

• Manage the Housing Management, Temporary Accommodation and Income Recovery functions, ensuring statutory duties and council policies are met.
• Lead on the development, procurement and management of the temporary accommodation portfolio, ensuring sufficiency, quality and value for money.
• Ensure effective allocation and management of temporary accommodation in line with homelessness legislation and statutory guidance.
• Drive improvements in rental income collection and arrears recovery, ensuring court action complies with pre-action protocols.
• Oversee complex casework, including solicitor enquiries, County Court cases and Judicial Reviews, ensuring legal services are fully briefed.
• Represent the service at court, meetings and external forums as required.
• Lead and manage multiple teams, setting clear objectives, managing performance and ensuring staff development.
• Monitor service performance, analyse data and produce reports to inform decision-making and service improvement.
• Manage service budgets, income streams and cost controls, delivering savings and financial efficiencies.
• Develop and maintain strong partnerships with internal teams, external providers and partner agencies.
• Ensure high standards of customer service, responding to complaints, councillor enquiries, MP correspondence and Ombudsman cases.
• Deputise for the Service Manager when required and provide wider management cover across the service.
• Support organisational change, innovation and continuous improvement across housing services.

Key Requirements

• Extensive experience managing housing management, temporary accommodation and/or income recovery services within a local authority.
• Strong knowledge of homelessness legislation, housing management, income recovery and pre-action protocols.
• Proven experience leading and developing managers and multi-disciplinary teams.
• Experience overseeing complex legal cases, court proceedings and judicial reviews.
• Strong financial management skills, including budget control, income maximisation and cost efficiency.
• Experience managing temporary accommodation portfolios and accommodation procurement.
• Ability to analyse performance data and use insight to drive service improvements.
• Strong stakeholder management skills, including working with senior officers, members and external partners.
• Excellent communication, report-writing and decision-making skills.
• Degree-level qualification or equivalent relevant professional experience.
• Willingness to work flexibly, including occasional evenings or weekends where required.

What You Need to Do Now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from senior housing management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.

For more information, call Zubair at Carrington West on 02393 876065.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.