Operations Manager- Healthcare (SPV)

Boden Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Special Purpose Vehicle is looking for an experienced Operations Manager to oversee operations at a major healthcare site in London. This full-time role requires technical expertise and strong management skills to ensure compliance with contractual and statutory requirements. The ideal candidate will have a background in PFI/PPP or hard FM environments, with a proven record in managing service providers and stakeholder relationships. The position involves four days on-site per week to facilitate operational visibility and effective collaboration.

Qualifications

• Experience in an SPV, Healthcare Estates, or Hard FM operational environment.
• Proven track record managing FM service providers.
• Understanding of lifecycle planning and statutory compliance.

Responsibilities

• Oversee operational performance of FM providers.
• Ensure compliance with safety and quality standards.
• Manage relationships with NHS Trust representatives.
• Monitor KPIs, SLAs, and drive improvements.

Skills

Strong technical or engineering background

Stakeholder management

Lifecycle planning

Contractual compliance

Risk management

Job description

Operations Manager – Healthcare (SPV)

London | Full-Time | 4 Days On-Site | Technical / Engineering Background Required

A leading Special Purpose Vehicle (SPV) is seeking an experienced Operations Manager to oversee the effective delivery of hard FM, lifecycle and compliance activities across a major healthcare site in London. This is a key role within the SPV team, ensuring that operational performance, statutory compliance, stakeholder relationships and contractual obligations are maintained to the highest standards.

This role is ideally suited to candidates from an SPV, Healthcare Estates, or Facilities Management background, with strong technical or engineering expertise and experience operating within complex, live healthcare environments.

Role Overview

As Operations Manager, you will be the primary point of operational leadership for the site, responsible for ensuring high-quality delivery of services by FM partners and supply chains, supporting lifecycle planning, driving compliance, and maintaining strong relationships with NHS stakeholders and project company partners.

Working closely with senior leadership, you will oversee day-to-day operations, performance management, risk mitigation and effective contract administration — ensuring that all services meet contractual, technical and statutory requirements.

This role requires presence on site for four days per week to maintain operational visibility and stakeholder engagement.

Key Responsibilities

• Oversee day-to-day operational performance of FM providers across the healthcare site.
• Ensure compliance with statutory, technical and contractual obligations, including safety, quality and performance standards.
• Manage relationships with NHS Trust representatives, supply chain partners and internal SPV stakeholders.
• Monitor KPIs, SLAs, risk registers and reporting requirements, driving improvements where needed.
• Support lifecycle planning, asset replacement, and technical assurance activities.
• Oversee incident management, escalation processes and resolution of operational issues.
• Participate in site audits, contract reviews, and governance meetings.
• Provide technical / engineering insight to challenge, advise and support FM delivery partners.
• Contribute to financial oversight, budgeting, forecasting and contract management activities.

About You

You will be an experienced operational leader with a strong engineering or technical background, and a proven track record working within complex estates — ideally within PFI / PPP, healthcare or hard FM environments.

Essential Experience

• Strong technical or engineering background (e.g., Mechanical, Electrical, Building Services, Hard FM).
• Experience in an SPV, Healthcare Estates, or Hard FM operational environment.
• Proven record in managing FM service providers and ensuring contractual compliance.
• Experience within live clinical or acute healthcare environments (highly desirable).
• Strong stakeholder and relationship management skills.
• Understanding of lifecycle planning, statutory compliance and risk management.
• Ability to interpret engineering reports, performance data, and compliance documentation.

Who Should Apply?

• SPV Operations Manager / Assistant FM / SPV Coordinator
• Hard FM / Technical FM Manager
• Healthcare Estates Manager / Deputy Estates Manager
• Technical Services Manager (hospital or critical environment)
• Engineering Manager or Building Services professional
• Contract Manager or Technical Manager in PFI / PPP settings