Operations Manager CTO Platform Engineering and Architecture

HSBC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global bank in London is seeking a GCIO Operations Manager to oversee and improve operational processes for COO-related activities. The successful candidate must have strong leadership skills and experience in managing significant financial and resource plans. This role emphasizes collaboration across departments and managing a large portfolio while ensuring operational risk is effectively mitigated.

Qualifications

• Strong track record of leading high-performance teams.
• Experience managing financial and resource plans.
• Proven ability to synthesize complex information for decision-making.

Responsibilities

• Manage global operational processes for COO-related activities.
• Oversee budgeting and financial management for a service line.
• Facilitate change portfolio oversight against execution plans.

Skills

Verbal and written communication skills

Team leadership

Influencing skills

Experience in complex environments

Financial awareness

Risk management

Analytical and problem-solving skills

Job description

Role Purpose:

Reporting to the GCIO Operations Director, CTO, the GCIO Operations Manager, Platform Engineering & Architecture will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the CIO service line/s, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management. They will work closely with their GCIO CTO COO team, leveraging the relevant pillar teams to provide a best in class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

Responsibilities:

Workforce Strategy & Management

• Define and maintain a rolling 5-year Service line workforce plan in line with Platform Engineering & Architecture Financial Plan and aligned to the wider GCIO & Group workforce & location strategies for 1,200 resources.
• Partnering with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources.

Financial Management

• Responsible for the management of the multi-year Service Line FRP (1,200 FTE and $500m budget)
• Effective budgeting, planning and cost management processes for total spend across Service Line

Vendor Management

• Deal Initiation - Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling.
• Approvals & Execution - Confirm contract meets requirements, including funding and P&L impact. Ensure pre-contract TPEM tasks complete. Manage Third Party Spend (TPS) approval process. Support approval briefings, incl. COO, Finance and Tech. Update forecasts and manage budget/funding and workforce requirements.

Portfolio & Accountability

• Service Line Portfolio Oversight & Practices - Responsible for the management and oversight of the Change Portfolio for their Service Line. Facilitate the definition of key milestones for all programmes and hold delivery leads to account against execution plans, challenge and elevate where necessary, drive clear accountability and scope.
• Service Line Portfolio Finance & Benefits - Oversight of programme financial reporting tracking forecast/actuals, management of GPDM interlocks and budget, track, validate and report programme financial benefits.

Governance

• Manage their Service Line CIO’s commitments across governance forums, writing papers, proactive management of actions.
• Analysis, stakeholder engagement and support to external parties, on behalf of / in support of their CIO

To be successful in this role, you will require:

• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.
• Track record of creating and leading a high-performance global team.
• Key influencer of people – can demonstrate exemplary teamwork and collaboration skills with ability to gain buy-in and support to driving an end state design through to execution.
• Experience of managing within a complex matrix environment.
• Deep financial and commercial awareness.
• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management.
• Ability to manage and mitigate operational risk effectively.
• Develops and maintains long term relationships with highly critical stakeholders internally and externally.
• Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes.

This role is based in London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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