Operations Manager (Contract Cleaning)

Universal Business Team; Bedford; On-site; GBP 50,000; Full time

Job summary

A well-established cleaning service provider in Bedford is looking for an experienced Operations Manager to lead their Operations department. You will ensure high-quality service delivery and manage all aspects of operations to achieve client satisfaction and contract retention. The ideal candidate will have a Business Degree and prior experience in contract cleaning operations management. This role offers a salary of £50,000 plus a 10% bonus and opportunities for career progression.

Benefits

£50,000 salary plus 10% bonus

Healthcare Cash Plan

Opportunity to progress to Operations Director

Qualifications

• Prior experience in an operations management role within the contract cleaning industry.
• Prior experience in managing managers.
• Ability to work well under pressure.

Responsibilities

• Lead and develop the Operations department to meet service delivery and client satisfaction.
• Oversee company operations and ensure contract retention.
• Ensure all legislative requirements and company policies are met.

Skills

Customer service skills

Communication skills

IT Knowledge / Skills

Planning / organization skills

Time management

Leadership skills

Problem solving

Cost control skills

Education

Business Degree

Job description

Our client, a well established, reputable company based inBedfordis looking to recruit an Operations Manager to join their team. The main purpose of this role is to deliver the highest quality service within agreed budgets, achieving profit / growth / retention / internal targets in line with their company vision.
Our client operates within the contract cleaning sector, and ideally you will have prior experience in leading Managers within the contract cleaning sector.

Responsibilities

• To lead, support and develop an Operations department to ensure the operational & company targets are met in relation to service delivery, retention, sales, and growth.

• Managing the Operations department and ensuring the team is providing an efficient and professional service delivery / client satisfaction is being met on all work.
• To oversee the company’s operations, ensuring customer satisfaction and contract retention, together with continued development and improvement.
• Ensuring contract retention targets are met on a constant basis.
• To ensure professional client relationships are developed and maintained.
• Proactively seeking opportunities for development and growth for a range of products / services that Glenn Cleaning provides, maximising the revenue stream for each client.
• Developing and increasing the range of products / services Glenn Cleaning supplies.
• Ensuring at all times the company’s image is upheld, maintained and its interests are safeguarded.
• Ensure all of the legislative requirements and company policies / procedures are met and followed throughout the company.
• To ensure the full delivery of the Glenn Health & Safety System and Quality System at all times.
• To ensure the recruitment and selection of staff and ongoing management is carried out in line with company procedure and employment legislation.
• To ensure development of staff enables a true career progression time line and secures future business leaders
• Controlling overheads and operational costs, ensuring profitability.
• To be fully aware of the current environmental issues / legislation and ensure the environmental programme is being adhered to.
• To ensure that all accreditations are adhered to.

• Business Degree
• Prior experienced in an operations management role within the contract cleaning industry
• Prior experience in managing managers
• Good customer service skills
• Good communication skills
• Ability to work well under pressure
• IT Knowledge / Skills
• Good planning / organisation skills
• Good time management
• Good leadership skills
• Good at problem solving
• Good cost control skills

• Salary- £50,000 plus 10% bonus
• Healthcare Cash Plan
• Opportunity to progress to Operations Director