Operations Manager Complex Care

TRC Yorkshire; United Kingdom; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading complex care provider is seeking an experienced Operations Manager to lead service delivery across a key regional portfolio in the UK. This important leadership role involves overseeing operational performance, driving quality and efficiency, and managing a multi-site team. The ideal candidate will possess strong financial acumen and a track record in healthcare operations. This is an opportunity to make a real difference in outcomes for vulnerable individuals, offering autonomy and variety in a fast-paced environment.

Qualifications

• Proven track record in operational leadership within complex/community care.
• Experience managing multi-site teams and care delivery operations.
• Knowledge of CQC requirements and quality assurance standards.

Responsibilities

• Lead and manage a regional complex care operation.
• Ensure safe, compliant, person-centred service delivery.
• Drive performance across KPIs.

Skills

Operational leadership in complex/community care

Financial acumen

Team performance management

Stakeholder engagement

Job description

OPERATIONS MANAGER - COMPLEX CARE

Salary up to £55,000 per year

Location: Midlands/North (UK-wide travel as needed)

Overview

We're working on behalf of a leading complex care provider to source an experienced Operations Manager to lead service delivery across a key regional portfolio. This is a high-impact leadership role overseeing the operational performance of complex care services. The successful candidate will be responsible for driving quality, efficiency, team development, and client satisfaction across a portfolio of regulated care packages.

Key Responsibilities

• Lead and manage a regional complex care operation
• Ensure safe, compliant, person-centred service delivery
• Drive performance across KPIs (time-to-hire, mobilisation, GP, QA scores, etc.)
• Lead and develop a team of Community Care Leads
• Oversee financial performance, risk, and margin management
• Support the mobilisation of new packages in partnership with clinical leads
• Collaborate cross-functionally with recruitment, clinical, and operations teams
• Maintain stakeholder relationships with funders, case managers, and MDTs
• Support continuous improvement and uphold regulatory standards (e.g. CQC)

Ideal Candidate Profile

• Proven track record in operational leadership within complex/community care
• Strong commercial and financial acumen
• Experience managing multi-site teams and care delivery operations
• Knowledge of CQC requirements and quality assurance standards
• Skilled in team performance management and stakeholder engagement
• Comfortable working in a fast-paced, change-oriented environment

Why This Role?

This is an opportunity to shape service delivery in a growing, quality-driven environment. The role offers autonomy, variety, and the ability to lead impactful work that directly improves outcomes for vulnerable individuals.

Interested candidates should have a background in healthcare operations, with experience managing regulated services and leading cross-functional teams. Apply in confidence to learn more.