Operations Manager- Community Team

Victim Support; England; Hybrid; GBP 37,000; Full time

Job summary

A community service organization in Kent is seeking an Operations Manager to lead the Community Team during maternity leave. This fixed-term role involves overseeing staff supporting individuals affected by crime, ensuring service quality, and maintaining multiple priorities. Ideal candidates will demonstrate resilience, leadership, and a strong customer service focus. The position includes flexible working options and a competitive salary.

Benefits

Flexible working, including hybrid options

28 days annual leave plus Bank Holidays

Additional benefits like birthday leave and pension

Qualifications

• Demonstrate leadership and manage multiple priorities.
• Ability to manage challenging caseloads while maintaining quality.
• Experience in partnership working with various agencies.

Responsibilities

• Oversee daily activities of staff supporting individuals affected by crime.
• Report progress and issues to the Area Manager.
• Maintain focus on service quality and outcomes.

Skills

Customer service focus

Resilience

Adaptability

Independent work

Empathy

Job description

Operations Manager- Community Team

We have an exciting opportunity for an Operations Manager to join the Community Team in Kent, working 37.5 hours a week. This role is to cover maternity leave.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

This role is to cover a period of maternity leave and is a fixed-term contract until October 2026, with consideration for secondment.

Location: Kent, at Compass House, Tufton Street, Ashford, TN23 1BT

Details:

• Full-time, 37.5 hours/week, Monday to Friday, 9am - 5pm
• Salary: £34,414 per annum + £2,000 contract allowance
• Fixed-term until 02/10/2026
• Enhanced DBS and police vetting required
• Closing date: 16/09/2025

What we offer:

• Flexible working, including hybrid options
• Annual leave: 28 days + Bank Holidays, rising to 33
• Additional benefits: birthday leave, pension, discounts, wellbeing support, and more

About the role:

Based in Ashford, Kent, with travel across Kent and Medway, the Operations Manager will oversee daily activities of staff working with individuals affected by different crime types, reporting to the Area Manager.

You will need to demonstrate leadership, resilience, and the ability to manage multiple priorities while maintaining focus on service quality and outcomes.

Key requirements include:

• Ability to work independently and plan effectively
• Empathy and ability to manage challenging caseloads
• Partnership working with agencies and team members
• Resilience to handle a busy and demanding workload