Operations Manager - Charity Sector

Get Staffed Online Recruitment; Bedford; Hybrid; GBP 35,000; Full time

Job summary

A community support charity is looking for an Operations Manager to enhance internal systems and compliance, while efficiently running daily operations. Responsibilities include managing HR processes, coordinating policy reviews, and supporting fundraising events. Applicants should have proven experience in office management, strong organizational skills, and excellent communication abilities. A proactive and flexible mindset is essential for this role, which includes a salary of £35,000 per annum and a fixed-term contract.

Qualifications

• Experience in HR administration and policy management is required.
• Proven ability to engage in community and fundraising activities is beneficial.

Responsibilities

• Manage HR processes and oversee leave systems.
• Lead procurement and support internal governance.
• Assist with fundraising event support.

Skills

Proven experience in operations or office management

Strong organisational skills

Excellent written, verbal, and interpersonal communication skills

IT literacy including Microsoft 365

Ability to handle confidential information with discretion

Tools

Database systems

CRM systems

Job description

Operations Manager

Location : Kempston (Hybrid working considered)

Salary : £35,000 per annum

Hours : Full-time, 37.5 hours per week (this may involve occasional out of hours (evenings / weekends) in support of community fundraising events)

Contract : Fixed Term - 12 months

About Our Client

Our client provides free, specialist emotional and practical support to people affected by fatal and life-changing road collisions across Bedfordshire, Cambridgeshire, and Hertfordshire. Each year, their small but dedicated team and cohort of over 70 trained volunteer Counsellors provide life‑changing support to hundreds of individuals and families coping with grief, trauma, and loss.

Following a period of significant operational change, they are seeking a dynamic, highly organised Operations Manager to strengthen their internal systems, ensure compliance, and provide essential resilience to the organisation.

The Role

Reporting directly to the Chief Executive, you will play a key role in ensuring the smooth and efficient running of the organisation's day-to-day operations. You'll manage HR processes, oversee leave and TOIL systems, coordinate policy reviews, lead procurement (IT, insurance, mobile contracts, etc.), and support internal governance and compliance.

You’ll also provide vital assistance across other functions, including non-clinical training coordination and event support for their growing fundraising activity. Working closely with the CEO, Clinical Lead, and admin team, you’ll be central to embedding consistency, accountability, and efficiency across the charity.

What They Need

Essential

• Proven experience in operations or office management.
• Strong organisational skills.
• HR administration and policy management experience.
• Excellent written, verbal, and interpersonal communication skills.
• IT literacy including Microsoft 365 and database systems.
• Ability to handle confidential information with discretion.

Desirable

• Experience in the charity or counselling sector.
• Understanding / awareness of trauma-informed working.
• Experience supporting fundraising or volunteer coordination.
• Knowledge of charity governance and compliance.
• Understanding of CRM systems and data protection.

Are You A Good Fit

This role will suit a flexible, proactive individual who thrives on variety and wants to make a genuine difference.

To apply and start supporting this great charity submit your CV now.