Operations Manager, Amazon Logistics

Amazon UK Services Ltd.; Weybridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading e-commerce company in Weybridge is seeking an Operations Manager to oversee team performance and drive operational excellence. In this role, you will lead Area Managers and enhance site strategies to meet targets. Ideal candidates hold a degree in business or a related field, possess strong leadership skills, and can analyze operational metrics effectively. The role includes fostering team development and collaboration across various departments to ensure a smooth delivery process for customers.

Benefits

Health insurance

Employee discounts

Career development programs

Qualifications

• Bachelor's degree in business, data science, or related field.
• Fluency in English for communication and comprehension.
• Experience in procurement or operations management.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams to improve site performance.
• Analyze shift performance and implement improvements.

Skills

Team management

Data analysis

Procurement

Supply chain management

Process improvement

Education

Bachelor's degree in relevant field

Master's degree or MBA

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24 / 7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.

BASIC QUALIFICATIONS

• Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
• Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field, or a MBA and experience working with stakeholders
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Bachelor's degree, or experience using data to influence business decisions
• Experience in procurement, supply chain, inventory management, contract management, lease administration or operations

PREFERRED QUALIFICATIONS

• Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma