Operations Manager Aboriginal Health

NSW Health; Wallsend; On-site; GBP 109,000 - 130,000; Full time

Job summary

A leading health service provider in Wallsend seeks an Operations Manager for Aboriginal Health to oversee care coordination. You will lead service delivery models, drive improvements, and work closely with Aboriginal communities. Ideal candidates will have strong leadership experience and knowledge of Aboriginal cultural determinants in health. This role offers benefits such as monthly allocated days off and opportunities for professional growth.

Benefits

Monthly Allocated Day Off

4 weeks annual leave

Paid parental leave

Salary packaging options

Fitness Passport

Employee Assistance Program

Opportunities for landmark health projects

Qualifications

• Demonstrate Aboriginal or Torres Strait Islander status.
• Capacity for collaborative and autonomous work.

Responsibilities

• Lead and manage service delivery models across HNE Health.
• Ensure high standards of Aboriginal health programs implementation.
• Drive change management and service development.

Skills

Knowledge of Aboriginal ways of knowing, being and doing

Understanding of Aboriginal cultural determinants in health

Strong leadership experience in health or community services

Ability to drive change management and service development

Track record of building relationships with Aboriginal communities

Ability to inspire and lead multidisciplinary teams

Team-focused mindset with adaptability

Job description

Employment Type: Permanent Full Time
Position Classification: Health Manager Level 2
Remuneration: 109857 - 129624
Hours Per Week: 38
Requisition ID: REQ604391

This is a position identified for Aboriginal or Torres Strait Islander people on the basis of a genuine occupational qualification under section 14(d) of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criteria.

Drive change, lead with purpose, and support stronger futures for Aboriginal health across NSW Health.

An exciting opportunity exists for an experienced and motivated leader to join Hunter New England Local Health District as Operations Manager - Care Coordination. This pivotal role will oversee the Aboriginal Health Care Coordination (AHCC) program across the district and ensure service delivery is delivered and shaped to community needs. This position will work closely with the Northern and Southern Clinical Nurse Specialists, Health Managers and broader Aboriginal Health Team to ensure Aboriginal Health programs are delivered to a high standard, while helping to shape and develop the role as the service needs evolve. This role emphasizes leadership and driving improvements in care pathways and partnerships with community, staff, and partners to improve health outcomes for Aboriginal and Torres Strait Islander people.

About the role

As Operations Manager - Aboriginal Health, you will:

• Lead and manage service delivery models and Aboriginal Health Care Coordination across HNE Health.
• Provide leadership, guidance, and support across the team.
• Ensure Aboriginal health programs are implemented to a high standard and are aligned with the Aboriginal Health strategic vision and the priorities of the NSW Aboriginal Health Plan 2024–2034.
• Work closely with Aboriginal communities and health partners to ensure culturally safe care is being delivered.
• Drive change management, service development, and continuous improvement.
• Contribute to shaping and advancing the role’s scope and future direction.

About you

We are seeking a dynamic, culturally grounded leader who can work collaboratively and autonomously, bringing:

• Knowledge of Aboriginal ways of knowing, being and doing.
• A strong understanding of Aboriginal cultural determinants in health.
• A strong leadership experience in health or community services.
• Proven ability to drive change management and service development.
• A track record of building strong, respectful relationships with Aboriginal communities.
• The ability to inspire, innovate, and lead multidisciplinary teams.
• A team-focused mindset, with the resilience and adaptability to navigate evolving service needs.

Why join us?

• Lead real change in how Aboriginal Health services are delivered.
• Collaborate with dedicated Aboriginal Health staff and leaders.
• Contribute to Closing the Gap initiatives and lasting community outcomes.
• Be part of a values-led organisation that respects culture and champions community partnerships.

Benefits

• Monthly Allocated Day Off (ADO) for full-time employees
• 4 weeks annual leave (pro-rata for part-time)
• Paid parental leave (for eligible employees)
• Salary packaging – up to $11,600 + novated leasing options
• Fitness Passport – discounted gym memberships for you and your family
• Staff wellbeing programs and Employee Assistance Program (EAP)
• Opportunities to work on a landmark health infrastructure project with long-lasting community impact

This role is about walking together with Aboriginal communities, listening deeply, and ensuring their voices guide the way forward. By leading with respect and cultural connection, you will help strengthen services that truly make a difference in people’s lives.

Need more information?

1. Position Description — refer to the job posting for details
2. Applying for this position — follow the provided process

For role related queries or questions contact Martin Roberts on [e-mail]

Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria visit the NSW Health website. Stepping Up Website is a resource designed to help Indigenous job applicants apply for positions in NSW Health. For more information, please visit the provided resources. This is a Category A position. Recommended applicants will be reviewed for compliance with policy directives prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. We encourage people with diverse lived experiences to apply. If you require accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca Caldwell for confidential support to ensure an equitable, barrier-free application process.

Salary Packaging: salary packaging options are available to eligible employees. Find out more by contacting the relevant team for details.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Connect with us on Facebook and LinkedIn.

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