Operations Manager

FLIR; West Malling; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in West Malling seeks an Operations Manager to oversee the Sales & Service Centre. The role involves managing logistics, improving operational processes, and ensuring service delivery meets customer expectations. Candidates should have strong leadership skills, experience in logistics management, and be capable of delivering process improvements. Competitive benefits including flexible working and company discounts are offered.

Benefits

Flexible Working

Health & Wellbeing

Retirement

Employee Share Purchase Plan

Employee Assistance Program

Company product discount

Bonus

Holiday

Social functions

Volunteering

Free parking

Free fruit

Qualifications

• Experience in logistics and resource management.
• Ability to identify and implement process improvements.
• Strong leadership and team development skills.

Responsibilities

• Oversee operation functions in the Sales & Service Centre.
• Manage logistics/shipping operations to enhance service performance.
• Provide regular reports on operational performance to senior leadership.

Skills

Management skills

Project management

Inventory control

Process improvement

Financial analysis

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

You will be responsible for overseeing operation functions in our Tdy FLIR Sales & Service Centre. You will lead site efforts to develop and improve our operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources. Direct operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets.

Leads, selects, develops and evaluates personnel to ensure the efficient operation of the function.

#TdyFLIRDefenseJobs

Primary Duties & Responsibilities:

• Management of logistics/shipping (including brokers/couriers, freight expenditure, service performance)
• Management of Purchasing and BSA/Reception staff
• Oversee the delivery of sales orders and service repairs, ensuring that customer expectations are met and that service level are adhered to
• Inventory control (stock levels/accuracy)
• Project Management on non-Program Managed Sales Orders (monitor progress associated with sales orders ensuring that sales targets are met)
• Work with local stakeholders to identify areas/opportunities for improvement in processes (provide guidance on best practices, cost saving, lean, timelines, forecasting)
• Local lead on TDY Metrics and other Operational initiatives

Other Responsibilities:

• Resource management - ensuring there are no bottlenecks in operation activities (training across departments. Example: Holiday/sick cover for Purchasing & Quality including H&S, site security etc).
• Regularly assess and refine processes, incorporating feedback from the teams to ensure continuous improvement
• Work with senior management to set long-term objectives and ensure that operational activities contribute to achieving these goals.
• Work with the finance team to ensure that both service and sales operations are financially sustainable, analyzing cost-saving opportunities where possible.
• Provide regular reports to senior leadership on operational performance.
• Identify potential operational risks and implement mitigation strategies.
• Ensure compliance with, Teledyne’s corporate procedures/polices and legal requirements in all operational processes.

Your commute will be to our office in West Malling, Kent.

Benefits

• Flexible Working
• Health & Wellbeing
• Retirement
• Employee Share Purchase Plan
• Employee Assistance Program
• Company product discount

• Bonus
• Holiday
• Social functions
• Volunteering
• Free parking
• Free fruit

Still interested? Please go ahead and apply, we look forward to meeting you.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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